Dustin Smith
Durango,CO
Summary
Results-driven Assistant Manager with strong customer relationship management, dispute resolution, and operational efficiency skills. Committed to enhancing customer experiences and streamlining processes.
Overview
9
9
years of professional experience
Work History
Assistant Manager, Customer Service
PRQ Exteriors
Golden, Colorado
04.2025 - Current
- Clarified claim status and requirements with insurance adjusters to ensure timely resolution.
- Assisted in effective dispute resolution between clients and insurers.
- Collaborated with clients to collect necessary documentation, streamlining claims processing.
- Maintained detailed records of all claims activities and communications.
- Provided feedback on claims handling procedures during meetings with senior management to enhance operational efficiency.
- Managed multiple tasks simultaneously while meeting established deadlines.
Manufacturing Consultant
1099
05.2023 - 04.2025
- Analyzed manufacturing processes, identified inefficiencies, and recommended improvements that streamlined operations.
- Collaborated with teams to develop and implement standardized operating procedures, enhancing consistency in production tasks.
- Implemented quality control measures, maintaining product standards throughout the production process.
- Evaluated equipment performance, suggesting maintenance schedules for optimal operation.
- Facilitated communication between management and production teams, improving workflow and reducing misunderstandings.
Automotive Technician
A&A performance
Oklahoma City, Oklahoma
01.2018 - 12.2023
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance on diverse automotive systems and components.
- Inspected engines and components to identify potential issues proactively.
- Repaired engines and transmissions, detailing labor and parts costs to ensure transparency and informed decision-making.
- Completed repairs on major vehicle models, ensuring compliance with safety specifications.
- Collaborated with team members to troubleshoot and resolve complex repair tasks, enhancing overall team efficiency.
- Provided exceptional customer service by addressing automotive needs promptly, fostering strong customer relationships.
- Maintained clean working environment to enhance safety and operational efficiency.
Education
Certificate of Technical Studies - Structural Welding And Fabrication
Francis Tuttle Technology Center
Oklahoma City, OK05-2023
GED -
EMHS
Edmond, OK05-2010
Certificate of Technical Studies - Engines, Brakes, Steering And Suspension.
Francis Tuttle Technology Center
Oklahoma City, OK05-2010
Skills
- Customer relationship management
- Dispute resolution
- Service strategies
- Operational efficiency
- Team collaboration
- Time management
- Problem solving
- Report generation
- Communication effectiveness
Affiliations
- Avid car and motorcycle enthusiast.
Timeline
Assistant Manager, Customer Service
PRQ Exteriors
04.2025 - Current
Manufacturing Consultant
1099
05.2023 - 04.2025
Automotive Technician
A&A performance
01.2018 - 12.2023
Certificate of Technical Studies - Structural Welding And Fabrication
Francis Tuttle Technology Center
GED -
EMHS
Certificate of Technical Studies - Engines, Brakes, Steering And Suspension.
Francis Tuttle Technology Center