Eric Ryerson
Williamstown
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
Redfield General Store
Redfield
10.2025 - Current
- Assisted customers with product inquiries and service-related issues.
- Managed daily operations of the customer service desk and team schedules.
- Implemented store policies to enhance customer satisfaction and engagement.
- Resolved customer complaints efficiently while maintaining store standards.
- Collaborated with team members to improve service delivery processes.
- Supported inventory management by monitoring stock levels for popular items.
- Developed strategies to increase customer loyalty and retention rates.
- Identified areas where operational efficiencies could be improved upon.
- Resolved escalated complaints from customers in a timely manner.
- Ensured compliance with all applicable laws, regulations, and company policies.
- Reviewed billing discrepancies with customers to resolve any payment issues.
Event Coordinator
Self Employed Services
Williamstown
07.2024 - Current
- Managed event timelines to ensure smooth operations throughout each project.
- Created promotional materials to enhance event visibility and attendance.
- Conducted site visits to assess locations for suitability and layout planning.
- Resolved on-site issues promptly during events to maintain guest satisfaction.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Collaborated with clients to identify their goals and expectations from the event.
- Analyzed data from previous events in order to improve future ones.
- Monitored budgeting process for each event to ensure cost efficiency.
Line Cook
Kasoag Lake Tavern and Grill
Altmar
07.2023 - 12.2024
- Prepared diverse menu items in line with restaurant standards.
- Maintained cleanliness and organization of kitchen workstations.
- Collaborated with team members to ensure timely meal service.
- Operated kitchen equipment safely and efficiently during food preparation.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Adapted recipes to accommodate dietary restrictions and preferences.
- Trained new staff on cooking techniques and kitchen protocols.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
Education
High School Diploma -
Rome Free Academy
Rome, NY06-2004
Skills
- Customer service
- Team management
- Process improvement
- Inventory management
- Customer relationship management
- Compliance adherence
- Data analysis
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Financial management
- Operations management
- Marketing tactics
- Workload management
Timeline
Assistant Manager, Customer Service
Redfield General Store
10.2025 - Current
Event Coordinator
Self Employed Services
07.2024 - Current
Line Cook
Kasoag Lake Tavern and Grill
07.2023 - 12.2024
High School Diploma -
Rome Free Academy