Dustin Staton
Ypsilanti,MI
Summary
Dynamic Service Advisor with a proven track record at Atchinson Ford, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets through effective communication and strong client rapport. Adept at multitasking and complaint resolution, ensuring high customer satisfaction and fostering long-term relationships.
Overview
13
13
years of professional experience
Work History
Service Advisor
Atchinson Ford
Belleville, MI
07.2019 - 05.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Atchinson Ford
Belleville, MI
11.2012 - 07.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Gene Butman Ford
Ypsilanti, MI
12.2017 - 07.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate
Service Advisor
Pinckney Chrysler
Pinckney, MI
06.2017 - 12.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Brighton Ford
Brighton, MI
07.2014 - 08.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate
Education
High School Diploma -
Belleville High School
Belleville MI05.2010
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Performance goals
- Workflow management
- Client rapport
- Data entry
- CRM software
Timeline
Service Advisor
Atchinson Ford
07.2019 - 05.2025
Service Advisor
Gene Butman Ford
12.2017 - 07.2019
Service Advisor
Pinckney Chrysler
06.2017 - 12.2017
Service Advisor
Brighton Ford
07.2014 - 08.2016
Service Advisor
Atchinson Ford
11.2012 - 07.2014
High School Diploma -
Belleville High School