DUSTIN THOMPSON
Fort Mill,SC
Summary
Hardworking and driven sales professional committed to motivating others and offering extensive knowledge. Highly effective mentor, driven to assess individual and group performance to implement improvements and set goals. Determined individual with a background in establishing and nurturing lucrative partnerships. Equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach.
Overview
21
21
years of professional experience
Work History
Digital Sales, Sr. Manager
Sunbelt Rentals
Fort Mill, SC
10.2025 - Current
- Developed and implemented strategic plans to optimize digital adoption internally and externally.
- Developed and executed digital sales strategies to enhance online revenue streams.
- Analyzed market trends to identify growth opportunities and refine sales tactics.
- Managed cross-functional teams to align marketing and sales initiatives for optimal performance.
- Mentored junior team members on best practices in digital sales techniques and tools.
- Collaborated with product development teams to ensure alignment of offerings with customer needs.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that combined traditional and digital media efforts, boosting overall sales performance.
- Optimized SEO efforts by conducting keyword research and creating high-quality content; increasing organic search ranking.
Territory Fleet Manager
Sunbelt Rentals
Fort Mill, SC
01.2021 - 10.2025
- Dedicated Fleet resource for the Strategic Initiatives team
- Oversaw all fleet requirements for a 50+ location big box retail pilot as well as opening five Fulfillment Centers across the East Coast
- Assisted with driving a go to market strategy from fleet mix to customer personas for legacy branches
- Assisted in creating a customer retention program that has successfully transition pay on demand customers through acquisitions.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Developed new branding initiatives to increase brand exposure.
- Integrated warehouse operations with existing and new business processes.
Strategic Product Development Manager
Sunbelt Rentals
Fort Mill, SC
12.2015 - 12.2020
- Cultivated valuable relationships with external partners including manufacturers and distributors facilitating successful launches.
- Conducted comprehensive market research to identify untapped opportunities for new product development or improvement of existing products.
- Collaborated with marketing teams to create compelling product messaging, leading to increased sales and market share.
- Enhanced product development processes by streamlining workflows and improving communication between departments.
- Mentored both junior and senior team members, fostering professional growth opportunities while increasing overall team productivity.
- Spearheaded the successful integration of acquired product lines into core offerings, resulting in seamless transitions for stakeholders.
- Approved product documentation to promote easy-to-follow manuals and technical documents.
- Boosted revenue through the successful launch of innovative products that met market demands and consumer needs.
Key Account Representative
Sunbelt Rentals
North & South Carolina
10.2014 - 12.2015
- Increased assigned account quarterly revenue from $800,000 past $1,500,000
- Increased account retention by consistently exceeding client expectations and resolving issues promptly.
- Expanded product offerings within existing accounts through upselling and cross-selling efforts, driving additional revenue streams.
- Analyzed sales data to identify trends and opportunities for growth.
- Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
- Conducted regular business reviews with clients to assess their satisfaction and address any concerns or areas for improvement.
- Negotiated contract terms and pricing structures with clients, maximizing profitability while meeting their specific needs.
- Utilized CRM tools effectively to track all interactions with clients, ensuring accurate reporting on account performance metrics.
- Managed a portfolio of accounts, ensuring high levels of satisfaction and maintaining strong relationships.
- Participated in industry events as a representative of the company, networking with potential clients while promoting our brand and product offerings.
- Presented professional image consistent with company's brand values.
Outside Sales Representative
Sunbelt Rentals
Raleigh, NC
07.2012 - 07.2014
- Increased both office and jobsite revenue by 40+% year over year (2014)
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Key Account Service Team Supervisor
Sunbelt Rentals
Fort Mill, SC
06.2009 - 06.2012
- Supported the companies largest accounts throughout the entire rental cycle
- Serviced 15 key account sales representatives with over 700 accounts.
- Oversaw daily operations of the team, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
Strategic Account Coordinator
Sunbelt Rentals
Charlotte, NC
06.2006 - 06.2009
- Managed a high-volume workload within a deadline driven environment
- A single point of contact for the national account program
- Expanded the customer base and introduced products into specialty markets including government services and facility maintenance.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved conflicts swiftly among field based team members
- Kept high average of performance evaluations.
Customer Service / Secret Shopper
Sunbelt Rentals
Charlotte, NC
06.2005 - 06.2006
- Ensured compliance with company policies and guidelines by evaluating employee adherence to established protocols.
- Assisted in the development of more effective training programs by providing detailed feedback on employee behavior and knowledge.
- Validated staff knowledge about products or services offered by discreetly asking questions during the shopping experience.
- Enhanced customer experience by conducting thorough evaluations of employee performance.
Education
Organizational Communication -
UNC-Charlotte
Charlotte, NC12.2005
General Education -
UNC-Pembroke
Pembroke, NC12.2003
Skills
Issue Resolution
Work Planning and Prioritization
Relationship Building
Team Collaboration
Workload Management
Resource Management
Client Base Retention
Effective Communication
Accomplishments
- Construction Equipment Magazine, Forty under 40 class of 2019
- Greenville, SC Chamber of Commerce Leadership Class 42
- Integral leadership role within a 50+ retail location pilot
- Led an enterprise wide initiative focused on implementation of Must Have Inventory and Rental Support
- An integral leadership role within a core team which developed and executed two of the largest events for the company.
- Developed the Strategic Product Development Department
- Developed an evolving solution within the industry quickly to a multi-million-dollar revenue stream.
- Managed the transition of an onsite solution IT project to a company program producing $1,500,000 of annual profit contribution to the business.
- Developed the industries first passive identification process for jobsite security.
- Developed the Key Account Service Team (KAST 1)
Timeline
Digital Sales, Sr. Manager
Sunbelt Rentals
10.2025 - Current
Territory Fleet Manager
Sunbelt Rentals
01.2021 - 10.2025
Strategic Product Development Manager
Sunbelt Rentals
12.2015 - 12.2020
Key Account Representative
Sunbelt Rentals
10.2014 - 12.2015
Outside Sales Representative
Sunbelt Rentals
07.2012 - 07.2014
Key Account Service Team Supervisor
Sunbelt Rentals
06.2009 - 06.2012
Strategic Account Coordinator
Sunbelt Rentals
06.2006 - 06.2009
Customer Service / Secret Shopper
Sunbelt Rentals
06.2005 - 06.2006
Organizational Communication -
UNC-Charlotte
General Education -
UNC-Pembroke
Volunteer Experience
- Tega Cay Parks & Recreation, Assistant Coach, 2020-Present
- Oak Park at Third Ward HOA Vice President, 2016-Present
- City of Tega Cay, Planning Commission, 2023- 2025
- Managing partnerships between Sunbelt Rentals and the local Habitat of Humanity, 2018-2021
- Led Boys Life Group, 2017-2019
- Co-lead a Men’s life group, 2019-2021
- ABC of the Triangle, Safety Committee 2013 - 2014