DUSTIN WALTHER
Murrieta,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. 14 Years of high performing sales leadership showcasing loyalty, work ethic and a desire to deliver leading results in every position.
Overview
13
13
years of professional experience
Work History
Associate Director - MDU Residential Sales
Verizon
10.2023 - Current
- Trained, Developed, and Coached Client Executives in building relationships with Residential property managers to promote and sell Verizon Home Internet
- Led teams of up to 10 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
Associate Director- Inside Sales
Verizon
08.2020 - 10.2023
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Managed sales team to consistently achieve growth and hit sales targets
- Developed sales team through motivation, counseling and product knowledge education
- Provided key insight and guidance to executive directors in closing centers and transitioning 1500 employees to work from home
- Built virtual leadership training program to onboard 150+ Senior Managers and Supervisors
- Responsible for leading sales team of 100+ employees to deliver $30M+ sales revenue while navigating new permanent work from home call center structure
- Reviewed operational records and reports to project sales and determine profitability
Director - Retail Sales
Verizon
12.2018 - 08.2020
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Managed sales team to consistently achieve growth and hit sales targets
- Developed sales team through motivation, counseling and product knowledge education
- Responsible for leading sales team of 100+ employees to deliver $30M+ sales revenue while navigating new permanent work from home call center structure
- Reviewed operational records and reports to project sales and determine profitability
- Oversaw regional and local sales managers and staffs
- Monitored customer preferences to determine focus of sales efforts
- Regarded equipment needs and advised customers on types of equipment to purchase
- Resolved customer complaints regarding sales and service.
General Manager - Retail Sales
Verizon
12.2015 - 12.2018
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Managed sales team to consistently achieve growth and hit sales targets
- Developed sales team through motivation, counseling and product knowledge education
- Regarded equipment needs and advised customers on types of equipment to purchase
- Resolved customer complaints regarding sales and service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager - Retail Sales
Verizon
05.2011 - 12.2015
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Managed sales team to consistently achieve growth and hit sales targets
- Developed sales team through motivation, counseling and product knowledge education
- Regarded equipment needs and advised customers on types of equipment to purchase
- Resolved customer complaints regarding sales and service.
Education
Bachelor of Science Business Management Candidate - Transfer To Colorado State University Guarantee
PEARSON EDUCATION
Washington, DC06.2026
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Team Collaboration and Leadership
- Budget Management
- Field Sales
- MDU/ Residential Relationship Building
- Financial Leadership
- Staff Development
Accomplishments
- Verizon Winners Circle 2017 (Top 10% Sales)
- Verizon Presidents Cabinet 2019 Top 1% Sales)
- Verizon Winners Circle 2021 (Top 10% Sales)
- Verizon Winners Circle 2022 (Top 10% Sale)
References
References available upon request
Timeline
Associate Director - MDU Residential Sales
Verizon
10.2023 - Current
Associate Director- Inside Sales
Verizon
08.2020 - 10.2023
Director - Retail Sales
Verizon
12.2018 - 08.2020
General Manager - Retail Sales
Verizon
12.2015 - 12.2018
Assistant Manager - Retail Sales
Verizon
05.2011 - 12.2015
Bachelor of Science Business Management Candidate - Transfer To Colorado State University Guarantee
PEARSON EDUCATION