Microsoft Excel
Hi, I’m
Dustin Love
Winston-Salem,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Websites
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Skills
- Requirements Gathering
- Business process improvement
- Project Management
- Strategic Planning
- Technical Writing
- Web-based reporting tools
- Stakeholder Management
- Test case scenarios
- Microsoft Office Suite
- Documentation
Software
Microsoft Word
Microsoft Excel
Tableau
Power BI
Power Automate
SQL
Work History
West Virginia Army National Guard
Healthcare Non-Commissioned Officer
07.2017 - Current
Job overview
- Conceptualized and defined data requirements for an Excel-based inventory control system to assist in data reporting, analyzing trends in patient care, and ordering lifesaving equipment and medication
- Created standard operating procedures for profile creation within AHLTA-T electronic health record (EHR) used by all other medics
- Fostered team of dental specialists to exceed operational goals in radiology, preventive dental health screenings, and patient documentation
- Led team of peers in inventory management efforts for overseas travel
- Managed patient treatment across multiple health information systems
- Attained two Army Commendation Medals (ARCOMs) for developing peers and diagnosing, researching, and repairing vital equipment.
Pennsylvania Department of Transportation
Business Analyst 2
05.2023 - 03.2024
Job overview
- Elicited, analyzed, documented, and managed detailed requirements for 50 enhancements, defects, and backlog items across 15 implementations
- Coordinated large-scale projects for multiple internal and external-facing modernized applications, impacting thousands of businesses and millions of Pennsylvania residents
- Applied System Development Life Cycle (SDLC) methodologies and processes to ensure system development proceeds in an effective manner
- Served as a liaison between stakeholders and technical teams to ensure mutual understanding of processes, applications, and workflows
- Composed thorough documentation of business process flows and support procedures
- Increased productivity by modernizing existing ticket management process using Microsoft Lists, Microsoft Forms, and Microsoft Power Automate
- Evaluated large datasets to identify opportunities for improvement and make decisions
- Led and developed a small team to exceed operational goals and KPIs
Pennsylvania Department of Transportation
Business Analyst 1
10.2022 - 05.2023
Job overview
- Served as the primary point of contact and subject matter expert for modernized agency applications
- Provided support to program staff for system functionality issues, application enhancements, and modifications
- Conducted system issue research, analyzed the root cause, and communicated with impacted staff to ensure positive system and end-user outcomes
- Assisted with the development of processes and procedures related to a variety of business information systems
- Led stakeholder meetings to discuss and verify business area concerns, system errors, and current procedures, and to strategically plan for system enhancements.
Schreiber Foods
Operations Leader
01.2022 - 10.2022
Job overview
- Orchestrated business decisions impacting production and processing of over 2.2 million pounds of cream cheese produced weekly
- Amplified throughputs on the 3-pound loaf line by 108 pounds per hour, resulting in an annual increase of $200,000 in variable income
- Led over 30 partners in exceeding goals in productivity, raw material usage, safety, sanitation, and customer service
- Headed Lean Six Sigma Problem-Solving Circle (PSC) meetings and assisted in creating Ishikawa diagrams, spaghetti plots, PICK charts, and Gantt charts
- Calculated opportunities for process improvement by utilizing Tableau to compile, visualize, and analyze data.
Intercontinental Hotels Group Properties
Sales Coordinator
09.2021 - 12.2021
Job overview
- Managed professional client relationships with over 15 organizations to exceed sales and revenue goals
- Forecasted, planned, and prepared meeting room and event reservations
- Organized data to reduce sales and marketing costs and to efficiently pursue leads.
Intercontinental Hotels Group Properties
Guest Service Agent
07.2018 - 07.2019
Job overview
- Exceeded important Guest Experience metric targets to achieve True Hospitality Award
- Managed guest reservations to achieve average daily rate and room occupancy goals
- Collaborated with other departments to cross-train and resolve discrepancies
- Reviewed guest accounts and posted transactions to reconcile the daily ledger
Education
West Virginia UniversityMorgantown, WV
Bachelor of Science from Business Administration
12.2021
University Overview
- Volunteer experience: American Red Cross, WV Depression and Bipolar Support Alliance (DBSA), Delta Omega Honorary Society, WVU Libraries, Pantry Plus More, MKC Mountaineer Kennel Club, C2 College and Career, WELLWVU, and WVU Center for Community Engagement
- Pi Lambda Phi, Public Relations Coordinator
- Take Me Home A Cappella, Vice President & Secretary
Availability
See my work availability
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tuesday
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morning
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Work Preference
Timeline
Business Analyst 2
Pennsylvania Department of Transportation
05.2023 - 03.2024
Business Analyst 1
Pennsylvania Department of Transportation
10.2022 - 05.2023
Operations Leader
Schreiber Foods
01.2022 - 10.2022
Sales Coordinator
Intercontinental Hotels Group Properties
09.2021 - 12.2021
Guest Service Agent
Intercontinental Hotels Group Properties
07.2018 - 07.2019
Healthcare Non-Commissioned Officer
West Virginia Army National Guard
07.2017 - Current
West Virginia University
Bachelor of Science from Business Administration