Dusty McKenzie DoMoe

• Was responsible for running the storage facility and renting units to tenants.

• Learned and used industry specific software daily.

• Handled all collection of payment including Cash, Credit Cards, Checks, and Money Orders.

• Conducted daily bank deposits and account reconciliation.

• Had daily interaction with tenants as well as potential new tenants. Providing excellent customer service with knowledge of the location and services provided therein.

• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Developed strong relationships with clients through consistent communication and prompt resolution of concerns or issues.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Oversaw all daily office operations and equipment maintenance.
• Coordinated site investigations, documented issues, and escalated to executive teams.
• Established clear lines of communication among various departments involved in the process to ensure seamless collaboration toward shared objectives.
• Inspected cleanliness of common areas and offices.
• Promoted sustainability practices on-site, reducing waste and minimizing environmental impact.
• Opened and closed location and monitored changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Conducted inspections of facility grounds, external structure, systems and equipment.
• Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Managed security and access control by overseeing surveillance camera, alarm and gate programming systems for facility safety and security.
• Enhanced tenant satisfaction, responding promptly to all service requests and conducting regular feedback sessions.
• Maintained facility grounds, equipment, and safety compliance.
• Prepared reports and schedules with accuracy.

• Skills using multi line phone system.
• Skills using company software for accounts receivable/payables.
• Bank authorized company check signer.
• Skills using company software for invoicing customers and receiving payment. Responsible for cash, credit card and on account receipts.
• Safety liaison in charge of keeping accident and incident reports. Getting all required info to work comp. insurance agent, injured employee, and employers. Also very familiar with OSHA compliance.
• Aquired skills to assist the machine shop forman in running multiple machines while following multi step instructions while under supervision.
• Aquired skills to assist the paint shop forman by ensuring all safety equipment was available as well as mixing paint in accordance with color and weight.
• Worked in the parts warehouse. Writing orders for customers at the counter and over the phone. As well as fulfilling said orders. Both at the counter and in shipping department.

• Operate point-of-sale terminals, according to Cash Handling Guidelines.
• Utilize management tools to maximize store productivity, profitability ,and margins.
• Train and develope store employees.
• Proven track record and experience in customer service or a history of consistently good performance.
• Strong customer service skills and an affinity for working with the public.
• Good communication and interpersonal skills including tact, diplomacy, and respect for others.
• Resolve any customer problems or complaints by determining optimal solutions in person and on the phone.
• Maintain reliability in attendance.

• Developed traing procedures manual and implemented the training program.
• Utilized management tools to maximize store productivity, profitability, and margins.
• Managed store revenue, including cash handling, deposit reconciliation, and bank deposits.
• Managed shipping and receiving of store products and supplies.
• Ensured interior and exterior of the store were maintained to company and city standards.
• Strong customer service skills and an affinity for working with the public.