Analytical and project oriented expert with High-Functioning Autism, experienced in troubleshooting computer hardware and software issues in a customer focused environment, pursuing a career in software development. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Dustyn Pesuti
Henrico,United States
Summary
Overview
7
years of professional experience
2
Certifications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work History
Markel
Sr. Desktop Operations Analyst
09.2021 - 02.2024
Job overview
- MMD Laptop, Thin Client, and cisco desk phone Troubleshooting, workstation setup, teardown, and relocation, ServiceNow Incident and request closures, IT Project implementation, Windows 10 and 11 setup and troubleshooting, Android and IOS phone troubleshooting.
IBM
Desk Side Support Technician
07.2021 - 09.2021
Job overview
- Provided general IT support to Markel's Main Headquarters.
Insight Global
IT Technician
09.2020 - 10.2020
Job overview
- Enabled webcams on students' laptops for Henrico High School and performed basic laptop hardware troubleshooting.
Maitland Administration(US)
ICT support Technician
07.2015 - 04.2020
Job overview
- Independently managed the IT infrastructure for an office of 20-30 people, deployed workstations, maintained LAN hardware/software, managed local servers/virtual servers, implemented joiner/leaver user access changes, and provided remote support.
Advance Auto Parts
Sales Associate
08.2013 - 06.2015
Job overview
- Assisted customers, ran the cash register, promoted sales bundles, maintained store inventory and cleanliness, and installed batteries and wipers.
TecAccess
Website Accessibility tester
12.2009 - 06.2011
Job overview
- Tested the accessibility of websites and provided general support around the office.
Education
Richard Bland College of William & Mary
Associate of Science - AS from Computer Science
05.2013
University Overview
Certification
CompTIA A+ ce Certification, CompTIA, 06/01/21, 06/01/24
Python Certified Entry-Level Programmer, Python Institute, 09/2024
Skills
- Computer Hardware/Software Troubleshooting
- Python Basics
- Customer Support
- Project Oriented Work-style
- Conceptual Learning
- Analytical Thinking
- Attention to Detail
- Written Communication
Similar Profiles
Amy KellyAmy Kelly
Senior Marketing Specialist at MarkelSenior Marketing Specialist at Markel
Ashton StuddardAshton Studdard
HR Analyst at MarkelHR Analyst at Markel
Julie SissonJulie Sisson
Underwriting Support Specialist at MarkelUnderwriting Support Specialist at Markel
Robert GarzaRobert Garza
Digital Marketing Specialist at MarkelDigital Marketing Specialist at Markel
Evane Moreira Vieira MirandaEvane Moreira Vieira Miranda
Sales Manager at Brazilian Best Granite/Dell Anno Home DesignSales Manager at Brazilian Best Granite/Dell Anno Home Design