Duthley Jovenca Emile
Montreal
Summary
Dynamic customer service professional with a proven track record at Burger King, excelling in problem resolution and active listening. Successfully led a team at Vitaly to enhance service quality, while training new members and monitoring performance metrics. Fluent in English, French and Spanish, skilled in Microsoft Excel and conflict resolution, fostering loyalty and satisfaction among clients.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Burger King
01.2024 - 07.2025
- Responded to customer inquiries, providing accurate information and support.
- Assisted in resolving customer complaints through effective communication and problem-solving techniques.
- Participated in training sessions to improve customer service skills and product knowledge.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to enhance service delivery and streamline processes.
Customer Care Team Lead
Vitaly
04.2023 - 11.2023
- Led customer care team in resolving complex inquiries, enhancing service quality and satisfaction.
- Trained new team members on customer service protocols and system navigation, improving onboarding efficiency.
- Monitored performance metrics to identify trends and opportunities for improvement in customer interactions.
In-Home Babysitter
ABCD Family Group
07.2021 - 06.2022
- Supervised daily activities, ensuring safety and engagement in age-appropriate play.
- Developed individualized care plans based on children's needs and preferences.
- Implemented effective communication strategies with parents to discuss progress and concerns.
- Organized educational games and activities that promoted cognitive and social skills development.
Education
Associate of Science - Educational Psychology
Roxbury Community College
Boston, MASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Microsoft Excel
- Payment processing
- Scheduling
- Quality control
- Product sales
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Burger King
01.2024 - 07.2025
Customer Care Team Lead
Vitaly
04.2023 - 11.2023
In-Home Babysitter
ABCD Family Group
07.2021 - 06.2022
Associate of Science - Educational Psychology
Roxbury Community College