Duvan Almeyda Velez
Apollo Beach,FL
Summary
Dynamic and dependable professional with a proven track record at Tops Friendly Markets, excelling in customer service and team collaboration. Demonstrated expertise in resolving complex issues and training staff, while maintaining a safe driving record as a Delivery Driver at Domino's Pizza. Committed to enhancing customer satisfaction and fostering positive relationships.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Dominos's Pizza
Riverview, FL
07.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Fostered positive working relationships with regular customers.
Customer Service Lead
Tops Friendly Markets
Grand Island, NY
06.2021 - 03.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Assisted in cleaning the front end of the store
- Helped keep track and enforce break times for employees
Education
GED -
Orleans/Niagara Board of Cooperative Educational S
Niagara Falls, NY09.2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Safe driving
- GPS and route planning
- Safe driving record
- Heavy lifting
- Cashier
Timeline
Delivery Driver
Dominos's Pizza
07.2024 - Current
Customer Service Lead
Tops Friendly Markets
06.2021 - 03.2024
GED -
Orleans/Niagara Board of Cooperative Educational S