DuWan Sherrod Nelson
Broken Arrow,OK
Summary
Sales Representative accomplished in Retail sales. 20+ year career history marked by numerous sales awards. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Overview
14
14
years of professional experience
Work History
Customer Scheduling Specialist
Coca-Cola Refreshments
Tulsa, OK
08.2014 - 06.2016
- This role identifies, researches and resolves the alerts (exceptions) blocking dispatch assignments.
- Researches alerts to Researches alerts to determine the most appropriate course of action to resolve the issue.
- Monitors the command center and follows up on all alerts.
Floor Technician
Montereau
Tulsa, OK
08.2012 - 08.2014
- Notified managers of major repairs or additions needed.
- Gathered and emptied trash and recycling bins.
- Operated high voltage equipment such as buffers, automatic scrubbers and high-pressure washers.
Inside Sales Representative
Coca-Cola Refreshments
Tulsa, OK
07.2010 - 06.2012
- Implemented a consultative selling approach on all inbound calls.
- Responded to all customer inquiries in a timely manner.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Senior Account Executive
DISH
Tulsa, Oklahoma
07.2017 - Current
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Domata School of Ministry
Jackson State University
Flint Central High School
Skills
Cash handling, coaching, customer support, database, human resource management, market, mechanical, meetings, monitors, quality, scheduling, seminars, troubleshoot, upgrading, workshops, professional and friendly, multi-tasking.
- Sales Software: Salesforce.com, TapScan
- Public Relations Software: Bacon's Mediasource, Factiva
- Desktop Publishing Software: Photoshop, Illustrator, HTML
Skills
- Customer Service and Leadership Development
- Budget analysis
- Cost accounting
- Auditing methodology
- Cash-flow report generation
- Dedicated team player
- Approachable
- Flexible
- Cheerful and energetic
- Team leadership
- Resolution-oriented
Accomplishments
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Developed and implemented new loss prevention methods which resulted in a highest percentage reduction in shrinkage rates.
Developed and implemented new loss prevention methods which resulted in a highest percentage reduction in shrinkage rates.
Operated computers programmed with accounting software to record, store, and analyze information. Promoted to Call Center Supervisor in 2006.
Timeline
Senior Account Executive
DISH
07.2017 - Current
Customer Scheduling Specialist
Coca-Cola Refreshments
08.2014 - 06.2016
Floor Technician
Montereau
08.2012 - 08.2014
Inside Sales Representative
Coca-Cola Refreshments
07.2010 - 06.2012
Domata School of Ministry
Jackson State University
Flint Central High School
Similar Profiles
William TolerWilliam Toler
Senior Program Manager – System of the Future – Spring Mobile Sales & Product Ordering Platform at Coca-Cola Refreshments (CCR), Atlanta, GASenior Program Manager – System of the Future – Spring Mobile Sales & Product Ordering Platform at Coca-Cola Refreshments (CCR), Atlanta, GA
Jennifer MurphyJennifer Murphy
Customer Service Representative at Coca Cola RefreshmentsCustomer Service Representative at Coca Cola Refreshments
CLAYTON BULLOCK JRCLAYTON BULLOCK JR
Retail Merchandiser at Coca Cola RefreshmentsRetail Merchandiser at Coca Cola Refreshments
RYAN SIZEMORERYAN SIZEMORE
Inventory Planner at Coca-Cola Refreshments/SwireInventory Planner at Coca-Cola Refreshments/Swire
Skyler CooperSkyler Cooper
Host, The KRMG Afternoon News With Skyler Cooper at Cox Media GroupHost, The KRMG Afternoon News With Skyler Cooper at Cox Media Group