Kimberly Ramirez
Houston,TX
Summary
Experienced Office Manager and Administration Professional experienced in optimizing productivity, efficiency and high quality service across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2027
2027
years of professional experience
Work History
Scheduling Specialist
Hope for Healing
Houston, TX
2025 - Current
- Managed calendar systems for efficient scheduling across multiple departments.
- Maintained tracking systems for appointments and patient communication.
- Facilitated communication between clients and healthcare providers regarding scheduling changes.
- Answered calls with high professionality and quickly resolve or direct an array of patient inquiries.
- Documented patient interactions in detail to ensure seamless service for them within the practice
Office Manager
Hope for Healing
Houston, TX
08.2020 - 2025
- Worked independently to launch and manage our practice's new Houston Medical Center office.
- Create and maintain schedules for my team members.
- Provide rapid responses to electronic patient correspondence with ready solutions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Juvenile Probation Officer
Montgomery County Juvenile, Department
Conroe, TX
02.2019 - 10.2019
- Supervised the day to day activities of the residents within the facility
- Responded rapidly to medical emergencies and confrontations with full responsibility for investigating, reporting, and documenting events
- Thoroughly conducted searches, visitations, and escorts of visitations and consistently monitoring electronic surveillance
- Reported to court and worked in unison with attorneys, liasons, my team and law enforcement to ensure the safety of the children on my caseload and community
Special Services Associate
Home Depot
The Woodlands, TX
03.2016 - 10.2018
- Performed special service desk operations.
- Operated cash register and assisted co-workers with complex transactions such as product returns, product replacement and expediting large supply orders.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
Education
Bachelor of Art Degree - Criminal Justice
Sam Houston State University
Huntsville, hoursDiploma -
Tomball High School
Tomball, TXSkills
- Exceptional leadership and integrity
- Proficient at independently resolving setbacks
- Quickly adapts to critical work places such as medical and lockdown facilities
- Experienced with responding to high risk emergency situations
- Professionally trained in de-escalation
- Dedicated to attention to detail and producing quality work
- Adamant about staying organized and meeting deadlines
- Motivated to work both independently and with a team to meet common goals
- Welcomes constructive criticism and is dedicated to remaining coachable
- Excellent interpersonal communication and experienced with conflict resolution
- Embraces new challenges
- Proficient in computer/data programs
- Typing Speed is Approximately: 50 wpm
- Highly skilled in administrative functions such as scheduling, client correspondence, data entry, information organization, and clerical processing
Timeline
Office Manager
Hope for Healing
08.2020 - 2025
Juvenile Probation Officer
Montgomery County Juvenile, Department
02.2019 - 10.2019
Special Services Associate
Home Depot
03.2016 - 10.2018
Diploma -
Tomball High School
Scheduling Specialist
Hope for Healing
2025 - Current
Bachelor of Art Degree - Criminal Justice
Sam Houston State University