Hannah Jones
Baltimore,MD
Summary
Friendly, efficient, and highly motivated professional with 10+ years of experience in fast-paced work environments. Proven ability to manage high-volume operations, deliver excellent guest experiences, and lead teams with enthusiasm and integrity. Thrives in a fast-paced, high-pressure environment while managing multiple tasks and responsibilities simultaneously.
Overview
5
5
years of professional experience
Work History
Scheduling Specialist
MedStar Health
Baltimore, MD
01.2025 - 07.2025
- Managed a high volume of incoming calls and emails to schedule, reschedule, and confirm client appointments across multiple departments
- Served as the primary point of contact for customer inquiries, concerns, and service updates — ensuring prompt and professional communication at all times
Sales and Marketing Associate
Bozzuto Management Company
Baltimore, MD
01.2022 - 09.2024
- Conducted property tours, responded to inquiries, and followed up with prospects to drive occupancy
- Maintained a high closing ratio through relationship-building, personalized service, and in-depth knowledge of floor plans, amenities, and lease terms
- Assisted with marketing efforts including social media promotions, resident events, and outreach to local businesses
- Processed applications, prepared lease documents, and ensured a smooth move-in process for all new residents
- Provided exceptional service to prospective and current residents, contributing to a very high rating across multiple platforms online
Marketing Coordinator
Eastern Truck and Trailer
Baltimore, MD
01.2020 - 01.2024
- Develop and execute marketing campaigns to promote new and used trailer inventory
- Manage company website listings and ensure accurate, up-to-date product information
- Create engaging content for social media, email marketing, and print materials
- Collaborate with the sales team to create promotions that drive foot traffic and online inquiries
- Generate leads through online channels and route them appropriately to sales reps
Education
Perry Hall High School
Baltimore2018
Skills
- Exceptional Customer Service
- Heavy Workload Management
- Conflict Resolution
- Adaptability and Resilience
- Multitasking Under Pressure
- Team Leadership & Training
Timeline
Scheduling Specialist
MedStar Health
01.2025 - 07.2025
Sales and Marketing Associate
Bozzuto Management Company
01.2022 - 09.2024
Marketing Coordinator
Eastern Truck and Trailer
01.2020 - 01.2024
Perry Hall High School