Dvadnie Satterwhite
Chapel Hill,NC
Summary
Adept at project management and office administration, I significantly enhanced productivity at Health and Human Services Department by streamlining quality control procedures. My expertise in Microsoft 365 and exceptional relationship-building skills have consistently improved customer service success rates. A fast learner, I excel in dynamic environments, bringing both efficiency and a positive professional demeanor to the team.
Overview
20
20
years of professional experience
Work History
Assistant
Health and Human Services Department
10.2024 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Stock Room Associate
Walmart
01.2024 - 07.2024
- Maintained fitness in order to move merchandise efficiently and safely.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managed timely and effective replacement of damaged or missing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Shelved new and returned inventory according to proper storage procedures.
- Checked numbers manually and used hand-held equipment to locate products.
- Interpreted and followed verbal instructions and pull sheets.
- Prepared pallets for shipment or use by sales floor employees.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Performed weekly inventory counts to verify stock levels.
- Developed and maintained successful working relationships with colleagues.
- Adhered to safety regulations and practiced safe work habits.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Verified safe and secure storage of merchandise and supplies.
- Followed proper procedures for item receipt, storage and inventory control.
- Conducted periodic audits to verify inventory accuracy.
Home Health Aide
Beyond Healthcare Agency
06.2022 - 12.2023
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Improved patients' comfort with massage and application of topical treatments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Researched and recommended community resources to meet clients' needs.
- Trained new staff members on best practices for home health care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Transported clients for medical and personal outings.
- Documented vital statistics and coordinated with health care providers.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Administered medications in accordance with doctor's instructions.
- Constructed cognitively stimulating activities.
- Provided direct personal care and administrative services to clients.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Home Health Aide
Exceptional Home Healthcare Services
01.2020 - 06.2022
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Improved patients' comfort with massage and application of topical treatments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Developed and implemented care plans for clients.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Scheduled and coordinated medical appointments.
- Researched and recommended community resources to meet clients' needs.
- Trained new staff members on best practices for home health care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Transported clients for medical and personal outings.
- Documented vital statistics and coordinated with health care providers.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Administered medications in accordance with doctor's instructions.
- Constructed cognitively stimulating activities.
- Provided direct personal care and administrative services to clients.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Waitress
Jim's Famous BBQ
01.2013 - 06.2015
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Food Service Worker
Ram's Head Cafeteria
08.2014 - 02.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and organized kitchen, dining and service areas.
Cashier
Roses
01.2005 - 07.2006
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO12-2021
High School Diploma -
Summit High View Academy
Chapel Hill07-2004
Skills
- Project Management
- Data Entry
- File Management
- Mail distribution
- Administrative Support
- Office Administration
- Positive and professional
- Product and service understanding
- Administrative duties
- Computer Skills
- Report Generation
- Spreadsheet Software
- Administrative tasks
- Documentation and filing
- Workload Management
- Record preparation
- Calendar Management
- Email correspondence
- Expert in Microsoft 365 software
- File and Record Keeping
- Relationship Building
- Microsoft Office Suite
- Calm Demeanor
- Data Confidentiality
- Office oversight
- Verbal and written communication
- Team Collaboration
- Call reception
- Time Management
- Operations Support
- Basic Mathematics
- Fast Learner
Timeline
Assistant
Health and Human Services Department
10.2024 - Current
Stock Room Associate
Walmart
01.2024 - 07.2024
Home Health Aide
Beyond Healthcare Agency
06.2022 - 12.2023
Home Health Aide
Exceptional Home Healthcare Services
01.2020 - 06.2022
Food Service Worker
Ram's Head Cafeteria
08.2014 - 02.2015
Waitress
Jim's Famous BBQ
01.2013 - 06.2015
Cashier
Roses
01.2005 - 07.2006
Bachelor of Science - Criminal Justice
Colorado Technical University
High School Diploma -
Summit High View Academy
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