DEVIN E VOGDES
MD
Summary
Motivated and well rounded individual looking to harness my desire to help the community, using compassion and my ability to work well with others in fast-paced environments, to effectivity and efficiently assist those in need and in distress.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Southwest Airlines
06.2023 - Current
- Coordinates all departments to maintain the on-time performance of the station and holds responsible parties accountable for results
- Lead and direct agents in day to day operations and ensure safety and compliance procedures are followed
- Provides friendly service and maintains positive relationships with all external and internal customers
- Works in cooperative spirit to ensure the success of the company
Operations Agent
Southwest Airlines
02.2022 - 06.2023
- Coordinated loading and unloading of aircraft commodities and passengers
- Ensured proper weight and balance of aircraft
- Collected boarding passes and verified boarding counts
Parts Specialist
Skyborne Airline Academy
10.2021 - 02.2022
- Receiving of incoming parts from parts suppliers, performing the incoming inspection of the parts.
- Issuing and maintaining, organization of company owned shop tools stored in the parts room.
- Assignment of issued parts to the correct aircraft work order.
Ranger
Maryland Park Service
04.2018 - 11.2019
- Encouraging visitor compliance with park rules and regulations
- Emergency response (first aid, lost visitors)
- Opening and closing of the park
- Greeting Park patrons at pavilions.
Education
General Studies
Montgomery College
Rockville, MDAviation Management
Embry-Riddle
Daytona Beach, FLSkills
- Critical thinking
- Team collaboration
- Decision-making
- Radio communication
- Time management
- Multitasking
- Relationship building
- Task prioritization
Timeline
Customer Service Supervisor
Southwest Airlines
06.2023 - Current
Operations Agent
Southwest Airlines
02.2022 - 06.2023
Parts Specialist
Skyborne Airline Academy
10.2021 - 02.2022
Ranger
Maryland Park Service
04.2018 - 11.2019
General Studies
Montgomery College
Aviation Management
Embry-Riddle
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