Sabrina Missen
Valrico,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Sprouts Farmers Market
01.2023 - Current
- Promoted from Cashier to Head Cashier and Onboarding Ambassador
- Onboarding Ambassador (in charge of providing answers, giving tours, and being knowledgeable for new hires)
- Engaging customers and providing them with a friendly, and knowledgeable experience
- Trained new cashiers in handling cash, register abilities/utilization of registers, front-end etiquette, customer service, down-time tasks, store goals, coupon handling, etc.
- Coached employees through day-to-day work and complex problems.
- Entrusted to count all tills when closing/during shifts, provided any cash or change orders needed via Cashiers, in charge of money/coupon verification, assigned associates to tasks
- Excelled at Cash Handling
- Provided excellent customer service.
- Used POS system to enter orders, process payments and issue receipts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Managed staffing levels to provide optimal support for cash register operations.
Team Member/Sales Associate
Party City Holdings Inc.
09.2022 - 11.2022
- Worked Register, dealt cash handling
- Provided quality customer service and answered customer questions
- Fulfilled pick up Orders/Requests
- Unloaded/loaded inventory
- Trained coworkers on customer service, how to work registers, and cleaning
- Counted inventory/stalked shelves
- Given responsibility (with select few other associates) to clear out entire building (Tearing down wooden walls, shelves, packing trucks full of inventory, counting inventory, cleaning, etc.).
- Worked different stations to provide optimal coverage and meet production goals.
Service Learning Counselor
UNIVERSITY OF SOUTH FLORIDA
08.2021 - 12.2021
- Explored evidence-based interventions to improve happiness in young students
- Helped students apply positive psychology interventions through a school-based service-learning project
- Gave homework assignments to students in order to aid in understanding of their overall happiness and enrichment via education.
- Guided clients in developing skills and strategies for dealing with problems.
- Adapted counseling techniques to best suit individual needs of each client.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Education
Bachelor of Arts and Sciences - Psychology
University of South Florida
Tampa, FL08.2023
High school degree, All High Honor Courses/AP Courses -
Bloomingdale Highschool
Valrico, FL05.2019
Skills
- Great People Skills
- Reliable/Flexible
- Leadership
- Problem-Solving
- Motivation
- Excellent communication skills
- Psychology
- Criminal Justice
- Critical Thinking
- Customer Service
Certification
Biliteracy (Spanish)
Timeline
Customer Service Supervisor
Sprouts Farmers Market
01.2023 - Current
Team Member/Sales Associate
Party City Holdings Inc.
09.2022 - 11.2022
Service Learning Counselor
UNIVERSITY OF SOUTH FLORIDA
08.2021 - 12.2021
Bachelor of Arts and Sciences - Psychology
University of South Florida
High school degree, All High Honor Courses/AP Courses -
Bloomingdale Highschool
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