Salina Isley
Winston-Salem,NC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and housekeeping management, notably with Hilton Garden Inn Hotel. Excelled in resolving high-stress situations, enhancing customer loyalty through empathetic service, and leading teams to achieve excellence in guest services and cleanliness. Skilled in communication and leadership, adept at improving operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Hilton Garden Inn Hotel
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Housekeeping Supervisor
Absolute Housekeeping
01.2015 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Forsyth Tech
Winston-Salem, NC02.2013
Skills
- Guest services
- Retail sales
- Floor care
- Door to door
- Supervising experience
- Sales
- Cleaning experience
- Scheduling appointments
- Cash handling
- Communication skills
- Organizational skills
- Leadership
- Management
- Commercial cleaning
- Great people skills
- Laundry
- Front desk
- Night audit
- Purchasing
- Residential cleaning
- Housekeeping management
- Selling product
- Bartending
Timeline
Customer Service Representative
Hilton Garden Inn Hotel
05.2022 - Current
Housekeeping Supervisor
Absolute Housekeeping
01.2015 - 03.2020
GED -
Forsyth Tech
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