DVonette Lettsome
Patient Relation Manager
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Patient Relation Manager
Oak Street Health
Philadelphia, PA
07.2022 - Current
- Established and maintained effective communication with staff, physicians and other facilities to promote high quality patient care.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled patient’s issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with patients to offer additional support and check resolution satisfaction.
- Answered inbound calls from existing patients to answer inquiries and connect with Insurance Agents to explore other insurance options.
- Educated patients on insurance benefits and offered services
- Answered billing questions from patients and insurance company personnel and performed follow-up research with the billing department.
Welcome Coordinator
Oak Street Health
Philadelphia, PA
08.2021 - 07.2022
- Answered call center telephone calls promptly and appropriately to handle patient’s needs.
- Monitored and optimized inventory, and reordered materials as required.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Confirmed appointments, communicated with patients, and updated patient’s records.
- Welcomed patient and customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Contributed to reductions in employee turnover by providing refresher training.
Administrative Assistant
Resources For Human Development, Inc
Philadelphia, PA
09.2018 - 08.2021
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
Education
Diploma
Charlotte Amalie High School
St Thomas ,VI 08.2003 - 06.2007
Certified Nurse Assistant
Community College of Philadelphia
Philadelphia, PA 04.2018 - 06.2018
Behavioral Health
Community College of Philadelphia
Philadelphia, PASkills
Patient education on insurance benefits
Information gathering and analysis
Interpersonal Communication
Training and Development
Critical Thinking/Multitasking
Team player
Timeline
Patient Relation Manager
Oak Street Health
07.2022 - Current
Welcome Coordinator
Oak Street Health
08.2021 - 07.2022
Administrative Assistant
Resources For Human Development, Inc
09.2018 - 08.2021
Certified Nurse Assistant
Community College of Philadelphia
04.2018 - 06.2018
Diploma
Charlotte Amalie High School
08.2003 - 06.2007
Behavioral Health
Community College of Philadelphia