CMA
Dvorah V Sullivan
Nashville,USA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail, excellent organizational and active listening skills. Clear understanding of collaboration, critical thinking and problem solving and training in communications, leadership, self management, learning and adaptability, interpersonal, teamwork, strong work ethic, and computer. Motivated to learn, grow and excel in any business endeavor.
Overview
33
33
years of professional experience
8
8
years of post-secondary education
10
10
Certifications
Work History
REI PORTFOLIO MANAGER
QC, Inc.,LL C
Nashville, TN
09.2013 - Current
- Inform investment decisions by analyzing financial information to forecast business, industry, or economic conditions
- Developed and presented proposals for new investments.
- Developed re-balancing strategies to minimize risk exposures.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Handled 25 -50 calls per day to address inquiries and concerns
CUSTOMER SERVICE REPRESENTATIVE
Signature Flight Support Aviation
Nashville, TN
06.2015 - 01.2017
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Resolved 80% issues over phone with 100 or more customers daily
HEAD VARSITY CHEER COACH
MNPS
Nashville, TN
07.2004 - 05.2013
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Organized fundraising for cheer activities and apparel, raising $25k.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Actively listened to students' and parents' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
Startup Founder
DAS Youth Dance Club (Non-profit Organization)
Nashville, TN
05.1999 - 05.2013
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established organizational mission statement through extensive collaboration and review.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Maintain regularly scheduled office hours to advise and assist students, throughout outreach program.
- Managed teams of 12 to 60 candidates focused on improving performance initiatives
- Negotiated terms of business acquisitions to increase business base and solidify market presence
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
Education
Bachelor of Arts - Communication Studies
American Public University System
Charles Town, WV 08.2012 - 06.2017
Associate of Science - Information Technology Project Management
Volunteer State Community College
Gallatin, TN, USA 08.2006 - 05.2009
Skills
Strategic planning
undefinedSoftware
Apollo
Shopify
CMS
Skillsoft
Microsoft Office Suite
Adobe
Certification
Project Management - (APMF) (PMEC), [Company Name] - [Timeframe]
Hobbies
Dancing, hiking, flying, crossword puzzles and sharing life with family and friends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Signature Flight Support Aviation
06.2015 - 01.2017
REI PORTFOLIO MANAGER
QC, Inc.,LL C
09.2013 - Current
Bachelor of Arts - Communication Studies
American Public University System
08.2012 - 06.2017
Associate of Science - Information Technology Project Management
Volunteer State Community College
08.2006 - 05.2009
HEAD VARSITY CHEER COACH
MNPS
07.2004 - 05.2013
Startup Founder
DAS Youth Dance Club (Non-profit Organization)
05.1999 - 05.2013
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