Real Estate Agent
DWANA WOODLEY
Century 21 Keim Realtors
East Stroudsburg,PA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Financial AnalystWealth Management InternFinance InternReal Estate Consultant
Work Type
Part TimeFull TimeContract Work
Location Preference
RemoteHybridOn-Site
Location:
East Stroudsburg, PANew York, NY
Open to relocation:
Yes
Minimum Desired Compensation
$80000/yr
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home option
13
years of professional experience
Recent Bachelor of Science in Business Administration graduate with a Finance concentration and experience spanning real estate, client relations, customer service, operations, and process improvement. Licensed Pennsylvania Realtor experienced in analyzing property information, managing client relationships, coordinating transactions, and guiding clients through complex decisions. Proven ability to resolve complex issues, improve processes, train employees, and communicate effectively with diverse stakeholders. Seeking opportunities in finance, banking, financial services, business operations, or real estate finance.
Work History
Realtor
3 Years 5 Months- Advise buyers and sellers throughout real estate transactions, from initial consultation through negotiation, contract execution, and closing.
- Analyze property values, comparable sales, market conditions, and financial considerations to help clients make informed decisions.
- Develop and maintain client relationships through consistent communication, follow-up, and personalized service.
- Coordinate with lenders, attorneys, inspectors, title companies, brokers, and other transaction professionals to facilitate successful closings.
- Market residential properties through digital marketing, social media, property presentations, and targeted outreach.
- Negotiate purchase terms and communicate complex transaction information clearly to clients and stakeholders.
- Manage multiple transactions, deadlines, documentation, and competing priorities while maintaining attention to detail and compliance.
Senior Customer Service Representative
4 Years 1 Month- Resolved complex customer inquiries and escalated issues while maintaining a 100% customer satisfaction rating.
- Developed and implemented training programs for new employees, reducing onboarding time by 50%.
- Collaborated with cross-functional teams to identify process improvements and implement solutions that enhanced the customer experience.
- Built strong relationships with key clients through proactive communication, problem-solving, and follow-up.
- Assisted with complex account-related issues requiring detailed research, documentation, and coordination across departments.
- Communicated complex information clearly to customers and internal teams while maintaining accuracy and professionalism.
- Remote
Customer Service Representative
1 Year 11 Months- Assisted members with understanding benefits, claims, and available services while providing personalized customer support.
- Researched and resolved claims-related issues, including claim processing, reprocessing, and coordination with dental offices and adjusters.
- Created and managed follow-up requests to ensure issues were addressed within established timeframes.
- Communicated effectively with customers, dental offices, and internal departments to resolve complex issues.
- Identified solutions through proactive outreach and detailed documentation.
City Letter Carrier
4 Years 5 Months- Sorted and delivered high volumes of letters and packages accurately and efficiently while meeting daily delivery schedules.
- Provided exceptional customer service, building positive relationships and contributing to customer satisfaction.
- Applied analytical and problem-solving skills to investigate and resolve issues involving misplaced or undelivered packages.
- Ensured mail and packages were accurately matched to recipient addresses while maintaining attention to detail.
- Organized and prioritized daily mail routes to maximize efficiency and ensure timely delivery.
- Managed multiple responsibilities independently while maintaining accuracy, productivity, and accountability.
Education
Bachelor of Science - Business Administration, Finance
Concentration
Skills
Financial Analysis
Business Administration
Real Estate
Client Relationship Management
Financial Services
Market Research
Data Analysis
Customer Service
Negotiation
Process Improvement
Operations
Microsoft Excel
Microsoft PowerPoint
CRM Systems
Communication
Problem Solving
Timeline
Realtor
Century 21 Keim Realtors
05.2023 - CurrentRead More
Senior Customer Service Representative
Express Scripts
07.2020 - 08.2024Read More
Customer Service Representative
The Cigna Group
08.2018 - 07.2020Read More
City Letter Carrier
United States Postal Service
03.2014 - 08.2018Read More
Southern New Hampshire University
Bachelor of Science from Business Administration, Finance
Read More