Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dwania Dennis Thomas

Kissimmee,FL

Summary

Highly motivated professional with years of diverse experience. I possess exceptional skills in connecting with clients and customers, which allows me to effectively present them with solutions tailored to their needs. Additionally, I have a proven track record of executing tasks efficiently and in a timely manner.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Medicare Advisor

Ignitist Inc.
Remote
05.2022 - Current
  • Educate qualified Medicare beneficiaries about their eligibility and enrollment options among various insurance carriers
  • Answer inbound calls from pre-qualified customers looking for Medicare coverage
  • Contact existing plan-holders to inform them of new or additional benefits available to maximize their coverage via outbound calls
  • Guide beneficiaries through the plan selection and application process and serve as subject matter expert for Medicare plan enrollments
  • Abide by all Federal, State, and the Center for Medicare and Medicaid Services (CMS) regulations, remaining compliant at all times
  • Successfully meet daily, weekly, and monthly sales goals
  • Performs other related duties as assigned
  • Maintain a high level of customer satisfaction
  • Process applications for Medicare plans and insurance policies

Licensed Medicare Sales Agent

Compass Health Agency
(Remote), Orlando, FL
04.2021 - 04.2022
  • Perform detailed Medicare insurance sales needs analysis via phone with clients, including educating the client about Medicare, identifying matching plans, services, and assisting through the enrollment process
  • Provide accurate information thoroughly in a professional and timely manner
  • Close sales and underwrite policies for clients, completing applications accurately
  • Fully understand, abide by and stay current with all Center for Medicare and Medicaid Services (CMS) rules and regulations as they pertain to duties assigned
  • Work with supervisors, managers, training staff, and customer service representatives
  • Develop and implement sales strategies to increase Medicare enrollment.
  • Successfully meet daily/weekly/monthly sales goals
  • Perform other related duties as assigned

Licensed Telesales Health Insurance Agent

AmeriHealth New Jersey/Contemporary Staffing Solutions
Remote
08.2020 - 02.2021
  • Advise clients on health insurance options, including coverage and cost
  • Sales (80%): Present and explain recommended product solutions, including benefits, features, company services, operation process; present alternatives as appropriate
  • Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations
  • Identify and cross-sell prospects on various product offerings
  • Respond to customer inquiries regarding product offerings
  • Deliver quality customer experience through a knowledgeable, positive and professional interaction
  • Help customer select appropriate health solutions by identifying and overcoming buying obstacles
  • Drive growth by exceeding sales goals and objectives
  • Exceed all company and client driven metrics for sales revenue, retention rates and service level expectations
  • Compliance (20%): Strive to resolve customer issues on the first call and log all information
  • Follow compliant sales scripts, and compliance procedures
  • Research and resolve disputes and problems within established guidelines
  • Complete, process and maintain applicable paperwork and records
  • Facilitate correct application process

Customer Service Representative/Licensed Life Insurance Agent

Rainey Insurance Agency Inc
(Hybrid) Laurelton, NY
03.2020 - 08.2020
  • First point of contact with current and potential clients that enters the Allstate Exclusive Rainey Insurance Agency Inc
  • Greet and engage guests of the establishment with a welcoming smile/demeanor
  • Assess needs and answer questions in regards to Auto, Life, and Homeowners Insurance as it relates to Allstate policies
  • Manage multiple telephones lines, answering general questions, taking payments, making minor changes to client files and transferring calls to the correct person/extension
  • Contact newly insured clients to complete their onboarding process
  • Speak with current and potential clients about Life Insurance packages offered by All State, and set appointment for them to review quotes geared to their specific needs and situation
  • Complete various tasks as assigned
  • Perform all tasks described above and more remotely, due to the Covid-19 Pandemic, which resulted in a Statewide stay at home order

LICENSED LIFE INSURANCE AGENT (MARYLAND)

American Income Life
Lanham, MD
02.2019 - 03.2020
  • Explain and enroll labor and credit union members in benefits and insurance products
  • Identify potential clients with provided leads as well as from client referrals
  • Develop and maintain relationships with current customers and provided service and maintenance of renewal policies
  • Ensure appropriate follow-up with members and clients to gain necessary information
  • Prepare complete and accurate applications so that they were satisfactory for the underwriting process, with monthly gross sales ranging from $5,000 to $20,000
  • Develop and implement sales strategies to increase customer base for life insurance products.
  • Achieved highest sales production in May 2019 with $20,000
  • Received recognition and prizes from agency managers, as well as from the corporate office for my efforts and achievements

Education

Bachelor of Arts - Human Resources Management

Saint Leo University
03-2026

Skills

  • Customer Service
  • Organizational Skills
  • Training & Development
  • Communication skills
  • Task Prioritization
  • Problem-solving abilities
  • Written Communication
  • Excellent Communication

Certification

  • Licensed in various states
  • AHIP Medicare Certification
  • Life & Health Insurance License (07/01/23 - 07/01/25)
  • Florida 2-15 Life and Health Insurance License

Timeline

Licensed Medicare Advisor

Ignitist Inc.
05.2022 - Current

Licensed Medicare Sales Agent

Compass Health Agency
04.2021 - 04.2022

Licensed Telesales Health Insurance Agent

AmeriHealth New Jersey/Contemporary Staffing Solutions
08.2020 - 02.2021

Customer Service Representative/Licensed Life Insurance Agent

Rainey Insurance Agency Inc
03.2020 - 08.2020

LICENSED LIFE INSURANCE AGENT (MARYLAND)

American Income Life
02.2019 - 03.2020

Bachelor of Arts - Human Resources Management

Saint Leo University

Similar Profiles

CREATE PROFILE
Dwania Dennis Thomas