DWAYNE A FOREMAN JR
Weehawken,NJ
Summary
Thorough quality assurance professional highly skilled in manual and automated application testing. Partners successfully with project management and development team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Systems Engineer/Analyst
B&A Inc. (for U.S. Customs and Border Protection)
Remote
09.2023 - Current
- Effectively employed Konvoy, Jira, Confluence, and CICD pipelines to manage, deploy, and streamline infrastructure and services, optimizing IT operations.
- Monitored, maintained, and troubleshooted cloud infrastructure to guarantee continuous uptime and availability of services.
- Created automated scripts for deployment, monitoring, maintenance, and backup operations, significantly improving operational efficiency.
- Managed and maintained Oracle/Postgres databases, optimizing performance and ensuring the integrity of critical data.
Help Desk/Software Quality Assurance Analyst
B&A Inc. (for Dept. of Homeland Security)
Remote
03.2018 - 09.2023
- Provided spot troubleshooting via outbound and inbound telephone and email for unexpected issues with DHS website products, including assisting users with ELIS password resets, online access code resets, and configuration issues related to Network, Hardware, and Web Browsers.
- Documented identified defects using JIRA, ServiceNow, and Salesforce, ensuring comprehensive tracking and resolution of reported issues. Maintained clear and concise notes of all interactions with users, facilitating efficient communication with developers for further testing and issue resolution.
- Drafted process documentation to standardize operating procedures and techniques, contributing to the efficiency of support operations.
- Consulted with team leads and developers to fully understand the intended features and functionality of the MyAccount.uscis.Gov website, ensuring accurate troubleshooting and user support.
- Tracked software bugs and created detailed bug reports, including information regarding findings and resolution techniques in documentation. Developed comprehensive test cases to support thorough testing of software functionalities. Followed up with users to ensure satisfaction and communicate resolutions.
- Suggested updates to software to improve usability, function and performance of DHS products.
Education
Software Engineering
DevMountain Bootcamp
Online09.2023
B.S Degree - Information Technology
Colorado State University
08.2013
A.A Degree - Information Technology
Nassau Community College
06.2011
Skills
SDLC and STLC: Solid understanding and practical application of Software Development Life Cycle and Testing Life Cycle
Agile Scrum Methodology: Proficiency in Agile Scrum methodology, including hands-on experience with tools like Jira and Rally
Black Box Testing Techniques: Proficient in various black box testing methods, encompassing a broad range of approaches
Bug Tracking and Workflow Management: Competent use of bug tracking and workflow management tools, especially Jira
Test Documentation: Practical experience in creating comprehensive test documentation, including test cases, checklists, bug reports, and test plans
Test Management Systems: Proficiency in using test management systems such as TestRail, ensuring effective test planning and execution
API Principles: Understanding of client-server architecture and API principles for thorough system testing
Database Knowledge: Basic proficiency in SQL queries and hands-on experience with MySQL databases
Manual Testing Expertise: Proficient in manual testing of web and mobile applications, including bug identification and report creation
Automation Basics: Foundation in automation basics using tools like Selenium IDE, showcasing a commitment to expanding technical skills
Version Control Proficiency: Proficiency in working with version control systems, including Git and GitHub
Passion for Quality and Communication Skills: Strong eye for detail, creative thinking, and proactive problem-solving mindset, combined with excellent communication skills to articulate effectively in both business and technical contexts
Programming Languages: HTML, CSS, Javascript, Swift, Python
Certification
- Software Testing Masterclass - From Novice to Expert UDemy-12/23
- Active Public Trust Security Clearance
- Cloud Practitioner: AWS-12/23
- iOS App Developement Specs: DevMT - 9/23
- Soft. Engineering Foundations: ACE-5/23
- ISTQB Foundation Level: ISTQB-11/22
- ITIL V4 Foundations Certified: People Cert-2/22
- CompTIA A+ Certified: CompTIA-2/19
Timeline
Systems Engineer/Analyst
B&A Inc. (for U.S. Customs and Border Protection)
09.2023 - Current
Help Desk/Software Quality Assurance Analyst
B&A Inc. (for Dept. of Homeland Security)
03.2018 - 09.2023
Software Engineering
DevMountain Bootcamp
B.S Degree - Information Technology
Colorado State University
A.A Degree - Information Technology
Nassau Community College
- Software Testing Masterclass - From Novice to Expert UDemy-12/23
- Active Public Trust Security Clearance
- Cloud Practitioner: AWS-12/23
- iOS App Developement Specs: DevMT - 9/23
- Soft. Engineering Foundations: ACE-5/23
- ISTQB Foundation Level: ISTQB-11/22
- ITIL V4 Foundations Certified: People Cert-2/22
- CompTIA A+ Certified: CompTIA-2/19
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