Dwayne Branch
Cypress,TX
Summary
As an account manager/merchandiser trainer offering a 17-year background in sales and customer service, as well as in-depth understanding of the sales cycle process.15-year background experience in training new employees on sales skills, merchandising and customer service skills
Overview
31
31
years of professional experience
Work History
License-Professional Barber
Xtraordinary Cutz LLC
11010 Perry Rd Houston, Texas
09.2018 - Current
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
Account Manager
Dr Pepper Snapple Group
Houston, TX
11.2000 - Current
- Managed a wide sales portfolio
- Led sales calls with team members to establish sales and customer retention goals
- Monitored customer preferences to determine focus of sales efforts
- Maintained friendly and professional customer interactions
- Develope and train merchandisers in proper customer service skills, train to have an effective work ethic also train to prepare for promotion on to the sales team
Sacker, Dairy stock clerk, Grocery stock clerk
APPLES SUPERMARKET
Akron, Ohio
09.1994 - 10.2000
- As a sacker, my job duties were to provide quality and fast service of bagging items for customers at register checkout lanes
- As a dairy/ grocery stock clerk, my duties were to stock items on shelves, build displays for sale ad items
- Maintain good customer service
- Condensed down dairy cooler for fresh dairy coming in
Drive Thru Operator
McDonalds Resturants
Akron, Ohio
08.1993 - 05.1994
- Properly portioned and packaged take-out foods for customers
Education
Class A Barbering License - Professional Barber
FranklinBarberSchool
Houston, TX01.2017
Bachelor of Science - Criminal Justice
University of Akron
Akron, Ohio01.1995
High School Diploma -
Central-Hower High School
Akron, Ohio01.1993
Skills
- Excellent communication skills
- Social media savvy
- Energetic
- Compelling leadership skills
- Complex project negotiations
- Client consultation
- Precision haircutting
- Fade mastery
- Facial hair design
- Hot towel treatments
- Blow-drying techniques
- Mustache grooming
- Equipment maintenance
- Team collaboration
- Strong leader
- Professional manner
- Customer safety
- Accurate money handling
- Cleaning and sanitation
- Highly motivated self-starter
- Mentoring and training
- Clippers usage
- Razor cutting expert
- Verbal communication strength
- Advanced communication skills
- Hair maintenance expert
- Outstanding client retention
- Networking expertise
- Work area sanitation
- Customer service excellence
- Beard trims
- Hot shaves
- Beard shaving
- Cuts and fades
- Bald fades
- Beard Trimming
- Appointment Scheduling
- Teamwork
- Health code compliance
- Customer service
- Problem-solving skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Client management
- Creative vision
- Team building
- Self motivation
- Professionalism
- Inventory Management
- Time management abilities
- Sales and Marketing
- Customer consultations
Activities
- 1987, University of Akron Summer Camp Leadership Award, Displayed leadership skills daily in each activity as well as assisting group leaders.
- 1991, 1992, Central-Hower High School Leadership Award, Displayed fast leadership skills/able to manage a team of 7 or more.
- 2004-2005, Line Backer for Ohio Dolphins, Semi pro league.
- 2005, Big Red Challenge Award, Achieved the most Big Red sales in the bulk unit achieving 3% growth over prior year.
- 2005, 7UP Award, Achieved 18 straight months of achieving monthly goal numbers and bonuses.
- 2007, Fiji Water Award, Achieved 2% growth in sales over prior year.
- 2016, Vita Coco Award, Achieved 4% growth in sales over prior year.
- 2013-2014, Volunteer Soccer Coach, i9 Sports (Spring, Fall season).
- 2017, Franklin Barber College Student of Month Award, Displayed prompt leadership skills in and out of the classroom as well as mentoring and teaching students the basic steps in hair cutting and styling.
Timeline
License-Professional Barber
Xtraordinary Cutz LLC
09.2018 - Current
Account Manager
Dr Pepper Snapple Group
11.2000 - Current
Sacker, Dairy stock clerk, Grocery stock clerk
APPLES SUPERMARKET
09.1994 - 10.2000
Drive Thru Operator
McDonalds Resturants
08.1993 - 05.1994
Bachelor of Science - Criminal Justice
University of Akron
High School Diploma -
Central-Hower High School
Class A Barbering License - Professional Barber
FranklinBarberSchool