Dwayne Brown

Experienced customer support professional adept at thriving in fast-paced environments that require strong organizational, technical, and interpersonal skills. Known for being trustworthy, ethical, and discreet. Fully committed to delivering superior customer service. Excels in interacting with individuals at all levels. Attention to detail and resourcefulness enable successful project completion. Ability to effectively multitask ensures efficient productivity.

• Customer Service, Ensured delivery of excellent customer service through fast and accurate processing of orders, communication and coordinating with multiple departments to resolve inquiries including first point of customer contact for general inquiries such as pricing, products and scheduling. Built and maintained business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
• Shipping Clerk, Verified and kept records of incoming and outgoing shipments. Measured items of incoming and outgoing shipments for proper placement in appropriate areas. Verified information against invoices, orders and other records available. Examined outgoing shipments to ensure shipment met with specifications of shipper as well as customer. Maintained inventory of shipping materials and supplies used in department. Operated a forklift to move, convey and hoist shipments from shipping and receiving platform to storage work area.
• Security Officer, Operated detecting devices to screen individuals and prevented passage of prohibited articles into restricted areas, including vehicular searches of passenger vehicles as well as tractor trailers. Answered telephone calls to take messages, answer questions and to provide information during non business hours while protecting information of the business. Wrote reports daily to show activities and irregularities such as property damage, theft and presence of any unauthorized persons.
• Labor Ready, Developed proper usage of a fork truck to move heavy machinery parts. Utilized all forms of Warehouse work, including receiving, shipping, and stocking of parts in their proper locations. When required also filled out proper documentation in shipping and receiving of items.
• First Aid Response, Acquired proper First Aid Response skills including proper calling of paramedics and/or Fire Company. First Responder skills that were obtained include proper use of CPR and an AED as well as implementation of proper first aid to an injured person until a professional paramedic arrives.

• Fire Prevention and Control
• Proper Use of Personal Protective Equipment
• Accident Prevention and Response
• Medical Records Filing and Access
• Department of Homeland Security: Chemical Security Awareness
• Incident and Emergency Notifications
• Hazard Communication
• Respiratory Protection Awareness
• Proper Disposal of Waste
• Proper Use of Various Equipment Types
• First Aid / AED usage (upon request can show certified card)
• Proper Inspection of Personnel and/or Vehicles
• Proper Working Skills around Chemicals