Dwayne Comer
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly adaptable and dedicated to producing error-free results, safe working conditions, and quality service. I can work both independently and collaborative, including being resourceful and prompt problem-solving skills.
Overview
5
5
years of professional experience
Work History
Driver Commissary
Unifi
10.2021 - Current
- Loads and unloads aircraft supplies to and from high lift catering trucks.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Remote Data Abstractor (Contract)
Outcomes Health
09.2021 - 03.2022
- Responsible for meeting and maintaining production and quality expectations for all assigned measures
- Managing and utilizing confidential information from medical records in an appropriate manner
- Handles calls to and from customers pertaining their insurance account
- Handle calls to and from different clients pertaining customers account with their insurance
- Applies HEDIS concepts and principles in the completion of abstraction and review process to ensure full recognition of delivered care for the benefit of the member
- Ability to work in web-based application, and multiple screens
- Proficient in use of Microsoft Excel
- STAR measures IMA, ABA, COL, PPC
Data Abstractor (Contract)
Intermountain Healthcare
06.2021 - 09.2021
- Review and analyze patient medical files in EHR system and abstract key data and information, organize and enter data into the electronic chart
- Managing and utilizing confidential information from medical records in an appropriate manner
- EHR systems EPIC, NEXTGEN, GATEWAY and MEDITECH
- Ability to work in web-based application, and multiple screens
- Proficient in use of Microsoft Excel and Centrix
HEDIS Service Associate (Contract)
Anthem
12.2020 - 04.2021
- Responsible for meeting and maintaining production and quality expectations for all assigned measures
- Managing and utilizing confidential information from medical records in an appropriate manner
- Applies HEDIS concepts and principles in the completion of abstraction and review process to ensure full recognition of delivered care for the benefit of the member
- Ability to work in web-based application, and multiple screens
- Proficient in use of Microsoft Excel
- STAR measures CIS/IMA, COA, COL, PPC, TRC, CBP
Chat Representative
Kelly Connect
08.2019 - 08.2020
- Interact with customers in response to inquiries, concerns and requests about products and services
- Made cold calls to different customers pertaining their order and concerns withing Apple
- Gathering customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application download and more
- Research using resources, including kBase articles and database systems
- Complete required training to stay current with systems information, changes, and updates
Education
Diploma -
Grady High School
Atlanta, Ga05.2015
Skills
- Customer service
- Attention to detail
- Software knowledge
- Data abstraction
- Electronic filing
- Independent work
- Collaborative work
- Resourcefulness
- Problem-solving
- Equipment Operation
- Safety Management
References
- Khamarie Denham, 404-553-3048
- Desmond Douglas, 404-863-3807
Timeline
Driver Commissary
Unifi
10.2021 - Current
Remote Data Abstractor (Contract)
Outcomes Health
09.2021 - 03.2022
Data Abstractor (Contract)
Intermountain Healthcare
06.2021 - 09.2021
HEDIS Service Associate (Contract)
Anthem
12.2020 - 04.2021
Chat Representative
Kelly Connect
08.2019 - 08.2020
Diploma -
Grady High School
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