Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Dewberry

Nacogdoches,TX

Summary

Dedicated senior professional with over 10 years of experience in enhancing client relationships and engagement. Proven track record of optimizing client satisfaction through tailored solutions, active listening, and establishing rapport. Demonstrates exceptional communication skills, consistently exceeding customer expectations with timely and empathetic support.

Overview

11
11
years of professional experience

Work History

Inside Sales Specialist

Deluxe Corporation
Remote, TX
08.2024 - Current
  • Managed high-volume inbound sales calls, utilizing needs-based questions to build client rapport and provide outstanding customer service.
  • Initiated consultative selling techniques to highlight benefits and to effectively address both stated and unstated customer needs, transitioning into sales.
  • Exceeded monthly revenue target of $60K by at least 290% in product sales month after month.
  • Adhered to complex KPI metrics to enhance commission structure.

Consumer Relations Advocate

Advanced Services Inc./GE Haier
Remote, TX
12.2023 - 08.2024
  • Utilize customer-centric problem-solving techniques to drive owner-focused solutions for customers facing issues, demonstrating creativity and judgment-based reasoning skills. Effectively handling incoming communications to provide comprehensive product information, service details, and parts inquiries, while using Salesforce CRM for follow up and case management
  • Use negotiation skills in adhering to guidelines and implementing warranty-based concessions that prioritize customer satisfaction and enhance product value. Ensuring solutions are aligned with customer needs and company objectives, to ensure client success
  • Resolved complex escalated calls, with quick thorough research and clear, concise communication.

Home Advisor

Mr. Cooper
Lewisville, TX
07.2021 - 05.2023
  • Achieved high-ticket sales targets monthly, with each refinance averaging over $80K
  • Consistently funded 15-20 refinance loans monthly, while demonstrating the ability to pivot customer service calls into refinance loan applications using Encompass software.
  • Excelled at sales performance in high volume remote call center atmosphere along with 50-100 daily outbound CRM follow up calls to include email communication as well
  • Recognized in the top 5 of all Originators, companywide from 2022 -2023

Finance Manager

Premier Kia
Lufkin, TX
10.2019 - 05.2021
  • Averaged $2,100 per copy while contracting 60-70 deals per month
  • Provide daily supervision of sales staff to include team meetings, product changes, lead team role play trainings, and set daily targets and goals for sales staff
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Prepared financial documents such as budgets, forecasts and reports.
  • Negotiated contracts with vendors in order to obtain competitive pricing structures.

Internet Sales Director

Hyundai of Lufkin
Lufkin, TX
07.2018 - 10.2019
  • Established and managed dealership's internet department to enhance online presence.
  • Developed and executed internet sales strategies, boosting web traffic and online conversions.
  • Conducted training sessions for internet sales team on new products and technologies.
  • Provided direction and support to internet sales team, maximizing operational efficiency.

Sales Associate

Premier Kia
Lufkin, TX
09.2014 - 07.2018
  • Achieved average of 25 to 30 car sales monthly, generating $610 gross profit per unit.
  • Managed customer relationships and sales pipelines using E-leads and Reynolds & Reynolds systems.
  • Maintained strong relationships with existing customers through regular contact and follow-up calls.
  • Recognized as 2017 KMA Silver Ranked Sales Associate with 229 new car sales by volume.
  • Named Sales Associate of the Year for three consecutive years: 2015, 2016, and 2017.

Education

Bachelor of Science - Kinesiology

Stephen F. Austin State University

Skills

  • Customer service excellence
  • Conflict resolution strategies
  • Problem-solving techniques
  • Critical thinking skills
  • Billing analysis
  • Technical proficiency
  • Adaptability to change
  • KPI adherence

Timeline

Inside Sales Specialist

Deluxe Corporation
08.2024 - Current

Consumer Relations Advocate

Advanced Services Inc./GE Haier
12.2023 - 08.2024

Home Advisor

Mr. Cooper
07.2021 - 05.2023

Finance Manager

Premier Kia
10.2019 - 05.2021

Internet Sales Director

Hyundai of Lufkin
07.2018 - 10.2019

Sales Associate

Premier Kia
09.2014 - 07.2018

Bachelor of Science - Kinesiology

Stephen F. Austin State University

Similar Profiles

CREATE PROFILE