Dwayne Douglas
Schenectady,NY
Summary
Results-oriented Deli and Hot Food Manager with 15+ years of proven leadership experience. Consistently surpassing sales targets and optimizing team productivity, skilled in implementing innovative merchandising strategies and ensuring food safety protocols for enhanced customer engagement and compliance. Extensive managerial expertise to drive forward-thinking operations and strategic planning in a dynamic environment.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
Jt Maxies Bar And Grill
Albany, NY
07.2023 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Deli and hot food manager
Price Chopper
New York
07.2017 - 07.2023
- Managed team to exceed sales targets by 15% through strategic planning and training
- Led deli team to surpass sales goals by 15%, optimizing operations and staff training
- Implemented creative merchandising strategies to enhance customer engagement and sales
- Streamlined hot food processes, improving product consistency and customer satisfaction
- Fostered a collaborative work environment, enhancing team efficiency and morale
- Pioneered new food safety protocols, significantly reducing waste and increasing compliance
Kitchen Manager
Pig and whistle at the Grove
New York
06.2017 - 02.2019
- Boosted kitchen efficiency by 20% through streamlined processes
- Increased kitchen output by optimizing team workflows
- Evaluated and enhanced kitchen operations for peak efficiency
- Redesigned kitchen processes to support future demand increases
- Mentored junior staff to foster a collaborative kitchen environment
- Implemented rigorous quality control checks to ensure culinary excellence
Area Manager
Anderlee Inc.
New York
01.2008 - 04.2014
- Streamlined team workflows, increasing productivity by 20% through effective management and skill enhancements
- Responsible for the performance and the revenue of my specific stores
- Set targets and worked side by side with the store managers and associates in the allocated area to increase the success of the stores I was in charge of
- Regularly scored high on customer satisfaction surveys, and if I did not I ensured we kept our customer retention by handling our customers needs
- Regularly had team meetings, which provided my them to have the assistance and coaching they needed to feel comfortable
- Ensured all sales budgets were met
- Regularly maintained a safe and friendly environment and made sure all safety standards were followed as per protocol
- HACCP compliant
Education
Associate's Degree - Liberal Arts
Hvcc
Troy, Ny Skills
- Leadership
- Problem-solving
- Strategic planning
- Time management
- Risk assessment
- Conflict resolution
Timeline
Kitchen Manager
Jt Maxies Bar And Grill
07.2023 - Current
Deli and hot food manager
Price Chopper
07.2017 - 07.2023
Kitchen Manager
Pig and whistle at the Grove
06.2017 - 02.2019
Area Manager
Anderlee Inc.
01.2008 - 04.2014
Associate's Degree - Liberal Arts
Hvcc