Dwayne Douglas
Schenectady,NY
Summary
Results-driven Deli and Hot Food Manager with extensive leadership expertise. Achieved consistent sales growth through innovative merchandising and team development, while ensuring compliance with food safety standards. Proven ability to enhance operational efficiency and elevate customer satisfaction in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Restaurant General Manager
M&M Tap and Tavern
New Lebanon, New York
06.2025 - Current
- Oversaw daily restaurant operations, ensuring efficient service delivery and optimal customer experience.
- Monitored financial performance and controlled costs, ensuring adherence to budget guidelines.
- Trained and developed staff to foster teamwork and improve customer satisfaction scores.
- Coordinated staff schedules to maximize efficiency during peak service hours.
- Managed inventory levels, ensuring adequate stock for seamless operation.
- Implemented health and safety protocols, maintaining a safe dining environment for all patrons.
- Conducted regular meetings with staff to identify operational challenges and implement process improvements.
- Reduced food waste by strategically planning ingredient usage based on customer demand.
Kitchen Manager
Jt Maxies Bar And Grill
07.2023 - Current
- Maintained clean, safe work environment, ensuring compliance with health department regulations.
- Monitored food quality and temperature to ensure freshness and safety.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Coordinated food and beverage deliveries, managing adherence to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Deli and hot food manager
Price Chopper
07.2017 - 07.2023
- Led deli team to surpass sales goals by 15%, optimizing operations and staff training
- Managed team to exceed sales targets by 15% through strategic planning and training
- Streamlined hot food processes to ensure product consistency and elevate customer satisfaction
- Implemented merchandising strategies that increased customer engagement and boosted sales
- Fostered collaborative work environment to improve team efficiency and uplift morale
- Pioneered new food safety protocols, significantly reducing waste and increasing compliance
Kitchen Manager
Pig and whistle at the Grove
06.2017 - 02.2019
- Enhanced kitchen operations to maximize efficiency and workflow
- Boosted kitchen efficiency by 20% through streamlined processes
- Increased kitchen output by optimizing team workflows
- Redesigned kitchen processes to accommodate anticipated demand increases
- Mentored junior staff to build a cohesive and effective kitchen team
- Implemented rigorous quality control checks to ensure culinary excellence
Area Manager
Anderlee Inc.
01.2008 - 04.2014
- Streamlined team workflows, increasing productivity by 20% through effective management and skill enhancements
- Oversaw performance and revenue of stores, implementing strategies to achieve sales targets.
- Set targets and worked side by side with the store managers and associates in the allocated area to increase the success of the stores I was in charge of
- Achieved high customer satisfaction survey scores, addressing customer needs to maintain retention.
- Conducted team meetings to provide coaching and support, enhancing team confidence and performance.
- Ensured all sales budgets were met
- Maintained a safe and friendly environment while following all safety standards.
- Ensured compliance with HACCP regulations to maintain food safety standards.
Education
Associate's Degree - Liberal Arts
Hvcc
Troy, Ny Skills
- Food safety management
- Cost control
- Inventory management
- Operational efficiency
- Strategic planning
- Time management
- Leadership
- Problem-solving
- Conflict resolution
- Food quality assurance
Timeline
Restaurant General Manager
M&M Tap and Tavern
06.2025 - Current
Kitchen Manager
Jt Maxies Bar And Grill
07.2023 - Current
Deli and hot food manager
Price Chopper
07.2017 - 07.2023
Kitchen Manager
Pig and whistle at the Grove
06.2017 - 02.2019
Area Manager
Anderlee Inc.
01.2008 - 04.2014
Associate's Degree - Liberal Arts
Hvcc