Job Search Status
Open to workDesired start date: Immediately
Open To Work
Leceisha Brown
Nashville
Work Preference
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant General Manager/Chef
Gyro Express Shawarma
Richmond, VA
11.2025 - 03.2026
- Externship for graduation for Auguste Escoffier Culinary Arts School, 150 hours. Stayed on after required hours were fulfilled. Managed restaurant operations,
- Established performance metrics for staff, driving accountability and continuous improvement initiatives.
- Oversaw daily operations, ensuring high standards of food safety and service quality.
Assistant General Manager/General Manager
Cato Fashions
Richmond, VA
03.2025 - 03.2026
- Developed and implemented strategic plans to drive business growth and increase profitability
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Streamlined workflow processes resulting in improved productivity
Team Manager
Panera Bread
Richmond, VA
04.2024 - 01.2025
- Delegated tasks among team members according to their strengths and abilities.
Assistant General Manager
Arby's
Richmond, VA
08.2022 - 03.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Identified opportunities for cost savings and operational efficiency improvements.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Led staff training initiatives, enhancing team performance and service quality.
- Developed operational workflows, improving efficiency across front and back-of-house areas.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant General Manager
Qdoba
Richmond, VA
01.2020 - 08.2022
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager 2
Food Express
Richmond, VA
09.2019 - 01.2020
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
FOH Store Supervisor
Tom Leonards Farmers Market
Henrico, VA
02.2019 - 08.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
FOH Supervisor
Chic-Fil-A
Henrico, VA
03.2018 - 01.2019
- Conducted performance reviews for FOH personnel and provided feedback to improve job performance.
- Enforced health and safety regulations within the restaurant environment.
- Collaborated with marketing team on developing promotional campaigns for the restaurant.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Regularly inspected dining areas for cleanliness, organization, sanitation standards.
- Provided support to management team in planning special events or promotions.
- Assigned tasks to FOH employees based on their skill set and availability.
Production Manager
Spectrum Foods
Springfield, IL
11.2012 - 02.2018
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Identified opportunities for improvement in workflow design and implementation.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Managed materials to meet production goals and specific customer demands.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- AGM/General Manager
Education
Associate's degree - Culinary Arts/Restaurant Management and Operations
Escoffier
Boulder, CO03-2026
B.S - Psychology, Human Development/Behavior, Workplace Ethics
Liberty University
Lynchburg, VA05-2017
High school diploma or GED - undefined
Center for Adult Reading and Enrichment
Jackson, TN05-2001
Skills
- Workplace health and safety regulatory compliance
- Labor management
- Talent development
- Staff scheduling
- Inventory management
- Employee retention
- Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (21-50 sessions)
- Supply Chain
- Profit & Loss statement
- Food safety management
- Restaurant management
- Operations management
Certification
- ABC Manager Certification December 2024 to Present
- ServSafe
- Food Handler Certification
- Food Safety Manager Certification
- Alcohol Beverage Control (ABC) license
- Driver's License
- Food Safety Certification
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Groups
- Birth Parent Leader for Be Strong Familes January 2015 to December 2018 Leader, consultant, and advocate for birth families in education of protective factors. Educator and trainer to Department of Child and Family Services case workers on child abuse prevention. Counselor to birth parents and foster parents.
- President of Partnering with Parents September 2014 to December 2018 I am the President Partnering with Parents. A birth parent council that educate, support, and provide community resources to biological parents in the Dcfs child welfare system for reunification of families. I preside over meetings, oversee and manage board members, counsel, train, educate parents and Dcfs, private agency staff for positive and fair movement in cases. I am an advocate for foster parents, as well as a liason for Dcfs and the state.
Timeline
Restaurant General Manager/Chef
Gyro Express Shawarma
11.2025 - 03.2026
Assistant General Manager/General Manager
Cato Fashions
03.2025 - 03.2026
Team Manager
Panera Bread
04.2024 - 01.2025
Assistant General Manager
Arby's
08.2022 - 03.2024
Assistant General Manager
Qdoba
01.2020 - 08.2022
General Manager 2
Food Express
09.2019 - 01.2020
FOH Store Supervisor
Tom Leonards Farmers Market
02.2019 - 08.2019
FOH Supervisor
Chic-Fil-A
03.2018 - 01.2019
Production Manager
Spectrum Foods
11.2012 - 02.2018
B.S - Psychology, Human Development/Behavior, Workplace Ethics
Liberty University
High school diploma or GED - undefined
Center for Adult Reading and Enrichment
Associate's degree - Culinary Arts/Restaurant Management and Operations
Escoffier