Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Garcia

Miami,FL

Summary

Driven by a results-focused approach, I leveraged my customer service and employee management skills at Myers and Sons Trucking to enhance store operations and increase customer satisfaction. By negotiating better supplier deals and implementing effective sales strategies, I significantly improved profit margins and team performance, showcasing my ability to motivate and lead. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

10
10
years of professional experience

Work History

Shop Manager/ Remote Load Broker

Myers and Sons Trucking
01.2022 - 09.2024
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Negotiated with suppliers to secure better pricing, enhancing profit margins.

Shift Manager

O'Reilly Auto Parts
04.2019 - 01.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Pool Technician

National Pools Of Miami
09.2014 - 02.2019
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.

Education

High School Diploma -

Naples High School
Naples, FL
06.2006

Skills

    Customer Service

    Employee Management

    Health and safety

    Invoicing

    Employee Motivation

    Employee Scheduling

    Store operations

    Consultative Sales

Timeline

Shop Manager/ Remote Load Broker

Myers and Sons Trucking
01.2022 - 09.2024

Shift Manager

O'Reilly Auto Parts
04.2019 - 01.2022

Pool Technician

National Pools Of Miami
09.2014 - 02.2019

High School Diploma -

Naples High School
Dwayne Garcia