Dwayne Gill
Lathrop,CA
Summary
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking team leader skilled at addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Reliable team player committed to building high-performing teams. Proactive and hardworking individual who focus on continuous growth and improvement.
Overview
9
9
years of professional experience
Work History
Retail Store and Operations Manager
Exclusive Wireless
04.2023 - Current
- Execute effective coaching techniques to maintain top performing store month over month.
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory to achieve timely and consistent inventory stock levels of products.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Retail Associate Manager
Metro By T-Mobile
06.2020 - 04.2023
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Partnered with retail store manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Retail Sales Leader
Metro By T-Mobile
12.2018 - 06.2020
- Increased customer engagement to drive interest and boost sales opportunities.
- Trained new team members, ensuring they confidently provided exceptional customer service.
- Acquired and maintained full knowledge of products and services to better serve customers' needs.
- Achieved top seller status through effective upselling techniques and excellent customer service.
- Developed strong relationships with repeat clientele, fostering loyalty and boosting overall sales performance.
- Demonstrated leadership skills by taking initiative during store meetings to share best practices.
Retail Sales Representative
Metro By T-Mobile
04.2018 - 12.2018
- Increased sales through effective upselling techniques.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Shift Supervisor
Starbucks
09.2016 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
06.2015 - 09.2016
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
No Degree - Sports Management
Skills
- Sales
- Team Leadership
- Customer Service
- Data Analysis
- Operations Management
- Staff Management
- Planning and Implementation
- Strong multi-tasking
Timeline
Retail Store and Operations Manager - Exclusive Wireless
04.2023 - Current
Retail Associate Manager - Metro By T-Mobile
06.2020 - 04.2023
Retail Sales Leader - Metro By T-Mobile
12.2018 - 06.2020
Retail Sales Representative - Metro By T-Mobile
04.2018 - 12.2018
Shift Supervisor - Starbucks
09.2016 - 04.2018
Barista - Starbucks
06.2015 - 09.2016
St. John's University - No Degree, Sports Management
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