Dwayne Gill
Lathrop,CA
Summary
Results-driven sales professional determined to exceed company sales goals. Forward-thinking team leader skilled at addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Reliable team player committed to building high-performing teams. Self-motivated individual who focus on continuous growth and improvement.
Overview
11
11
years of professional experience
Work History
Insurance Broker
Freeway Insurance
Modesto, CA
11.2025 - Current
- Help customers compare and purchase insurance policies such as auto, renters, motorcycle, commercial insurance and roadside services.
- Consistently exceeded sales goals by building strong rapport with clients, understanding their insurance needs, and providing personalized coverage solutions.
- Cultivated relationships with clients through effective communication and trust-building strategies.
- Educated clients on various insurance products, enabling informed decisions regarding insurance coverage options.
- Provided exceptional customer service by responding quickly to inquires, resolving issues, and anticipating client needs.
Retail Store and Operations Manager
Metro By T-Mobile
Stockton, CA
04.2023 - 09.2025
- Execute effective coaching techniques to maintain top performing store month over month.
- Supervised staff and kept employees compliant with company policies and procedures.
- Recruited, hired and trained 15 sales representatives to develop into productive team members with excellent product knowledge.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory to achieve timely and consistent inventory stock levels of products.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Retail Associate Manager
Metro By T-Mobile
Fremont, CA
06.2020 - 04.2023
- Trained employees to execute effective upselling techniques and become product knowledge experts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Demonstrated and held the team accountable for developing product expertise and providing excellent customer service.
- Partnered with retail store manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Retail Sales Leader
Metro By T-Mobile
Dublin, CA
11.2018 - 06.2020
- Trained new team members and ensured exceptional customer service.
- Acquired and maintained full knowledge of products and services to better serve customers' needs.
- Achieved top seller status through effective upselling techniques and excellent customer service.
- Developed strong relationships with repeat clientele, fostering loyalty and boosting overall sales performance.
- Demonstrated leadership skills by taking initiative during store meetings to share best practices.
Retail Sales Representative
Metro By T-Mobile
Pleasant Hill, CA
04.2018 - 10.2018
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Shift Supervisor
Starbucks
San Francisco, CA
09.2016 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks
San Francisco, CA
06.2015 - 09.2016
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
No Degree - Sports Management
St. John's University
Jamaica, NYSkills
- Sales
- Team Leadership
- Customer Service
- Data Analysis
- Operations Management
- Staff Management
- Problem-Solving
- Multi-tasking
Timeline
Insurance Broker
Freeway Insurance
11.2025 - Current
Retail Store and Operations Manager
Metro By T-Mobile
04.2023 - 09.2025
Retail Associate Manager
Metro By T-Mobile
06.2020 - 04.2023
Retail Sales Leader
Metro By T-Mobile
11.2018 - 06.2020
Retail Sales Representative
Metro By T-Mobile
04.2018 - 10.2018
Shift Supervisor
Starbucks
09.2016 - 04.2018
Barista
Starbucks
06.2015 - 09.2016
No Degree - Sports Management
St. John's University