Dwayne Hollis
Philadelphia,PA
Summary
Community-focused professional with experience in education, youth programming, partnership development, outreach, coaching, and customer relations. Skilled at building trusted relationships with a wide range of stakeholders, working with community organizations, coordinating engagement activities, and helping individuals address questions and concerns. Has worked directly with students and youth, built community partnerships, mentored others, and created welcoming spaces that encourage people to take part and connect. Deeply interested in strengthening ties among schools, families, and communities and in supporting people as they become more involved in their communities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TD Bank
Mount Laurel, New Jersey
08.2025 - Current
- Build positive relationships with customers by listening to their needs, answering questions, and providing individualized guidance and support.
- Served as reliable contact for customers, addressing banking questions and concerns promptly.
- Resolved customer concerns at first contact, escalating complex issues to ensure timely resolution.
- Use a consultative style to figure out individual needs and connect customers with the right resources and solutions.
- Keep customer and account information accurate, following company policies and procedures.
- Collaborated with colleagues to achieve team goals and enhance operational processes.
Substitute Teacher/High School Football Asst Coach
Black Horse Pike Regional School District
South Jersey, NJ
09.2023 - Current
- Built strong relationships with diverse students and student-athletes as an educator, mentor, and coach to foster a supportive learning environment.
- Guide student-athletes and reinforce expectations for academics, accountability, teamwork, discipline, and personal growth.
- Communicate and collaborate with teachers, coaches, school staff, students, and families to support student success.
- Teach in the classroom at different grade levels and in several subjects, keeping the learning environment both engaging and productive.
- Developed strong connections with students to enhance learning experiences through individualized approaches that encouraged participation, confidence, and positive decision-making.
- Use practical classroom and team-management strategies to promote engagement and limit disruptions.
- Adjust quickly to meet different student needs, adapt to various school settings, and handle challenging situations.
- Contribute to an inclusive school and team culture where students feel supported, respected, and connected.
- Set a positive example while upholding school policies, behavioral standards, sportsmanship, and responsibility.
Customer Service Representative
AAA
Philadelphia, Pennsylvania
09.2024 - 08.2025
- Supported members during stressful and time-sensitive situations through clear, empathetic communication.
- Maintained ongoing communication with members throughout service process to ensure clarity and support.
- Assessed member needs and coordinated services with technicians and vendors to enhance service delivery.
- Handled several service requests at once in a busy environment, keeping records up to date in Salesforce.
- Built rapport with members while collaborating with internal and external service partners to streamline service resolution.
Customer Service Representive and Advisor
Bet 365
Marlton, New Jersey
03.2021 - 09.2024
- Cultivated customer relationships through phone, email, and live-chat, effectively resolving questions, complaints, and concerns.
- Addressed customer issues and managed inquiries through resolution, ensuring customer satisfaction.
- Worked across departments to address customer needs and improve how services were delivered.
- Mentored and trained new employees on company policies, procedures, and customer-service practices.
- Oversaw employee performance and offered guidance to uphold established service standards.
- Communicated organizational policies and procedures clearly to customers and colleagues.
Partnership Coordinator
Albany Firebirds
Albany, New York
10.2023 - 08.2024
- Developed and implemented partnership and outreach strategies in collaboration with marketing colleagues, creating materials that effectively supported partnership initiatives.
- Identified and pursued partnership opportunities with corporations, community organizations, and other stakeholders.
- Built and maintained relationships with community partners and sponsors as main contact, enhancing collaboration and engagement.
- Communicated regularly with partners to share updates, address needs, and ensure commitments were fulfilled, fostering trust and accountability.
- Organized events and activities to promote partnerships and boost stakeholder engagement.
- Used social media and other platforms to highlight partnership activities and successes.
- Kept accurate records of partnership activities, agreements, and results.
- Reviewed partnership efforts and suggested ways to improve future engagement.
Defensive Coordinator
Albany Firebirds
Albany, New York
10.2023 - 08.2024
- Created strategies and organized practices to help both individuals and the team reach shared goals.
- Collaborated with coaches and leaders to implement effective team strategies, ensuring alignment with overall goals.
- Led and mentored athletes, fostering a collaborative and accountable team environment that enhanced player development.
- Evaluated individual performance and provided constructive feedback and guidance.
- Adapted plans to address challenges and new situations, maintaining team focus and performance under pressure.
- Supported organizational expectations, safety standards, and ethical guidelines.
Unit Director Peninsula
Boys & Girls Club Newport News
Newport News, Virginia
06.2015 - 03.2016
- Provided leadership and operational support for youth-focused programming and daily club activities.
- Facilitated initiatives that boosted daily attendance, registered membership, and youth engagement.
- Developed and enhanced outreach strategies that raised community awareness and participation.
- Maintained membership-retention efforts in accordance with organizational policies and procedures.
- Monitored program activities and outcomes to help maintain program quality.
- Oversaw child-to-staff ratios and attendance requirements to help keep the environment safe and effective.
- Assisted in developing new policies and procedures for youth programming. and put in place policies, procedures, and operational guidelines.
- Used Boys & Girls Clubs of America programming to support positive youth experiences.
Education
Bachelor of Arts - Criminal Justice
North Carolina Wesleyan University
Rocky Mount, NC12-2012
Skills
- Relationship Building
- Public-Facing Communication
- Salesforce management
- Data & Record Management
- Program Support
- Event & Activity Coordination
- Cross-Functional Collaboration
- Conflict Resolution
- Leadership & Mentoring
- Community Outreach
- Stakeholder Engagement
- Partnership Development
- Youth & Student Engagement
- School-Based Experience
- Community & Family Engagement
- Training & Facilitation
Accomplishments
- Football Hall of Fame Award — North Carolina Wesleyan University (2025)
- Defensive Back of the Year (2017)
- All-League Team honors (2016–2019)
- Student Athlete of the Year (2012)
Affiliations
- Professional Athlete
Arena Football | 2013–2026
Demonstrated leadership, discipline, teamwork, resilience, and accountability in a highly competitive professional environment.
Worked collaboratively with coaches, teammates, and organizational staff toward shared performance goals.
Dedicated significant time to training, preparation, film study, travel, and competition.
Evaluated performance and incorporated feedback to continuously improve.
Timeline
Customer Service Representative
TD Bank
08.2025 - Current
Customer Service Representative
AAA
09.2024 - 08.2025
Partnership Coordinator
Albany Firebirds
10.2023 - 08.2024
Defensive Coordinator
Albany Firebirds
10.2023 - 08.2024
Substitute Teacher/High School Football Asst Coach
Black Horse Pike Regional School District
09.2023 - Current
Customer Service Representive and Advisor
Bet 365
03.2021 - 09.2024
Unit Director Peninsula
Boys & Girls Club Newport News
06.2015 - 03.2016
Bachelor of Arts - Criminal Justice
North Carolina Wesleyan University