Dwayne Lemons
Atlanta,GA
Summary
Dynamic Shift Manager with a proven track record at Gusto!, Excelling in employee training and customer service. Adept at implementing quality control measures and optimizing workflow, I am ServeSafe Certified and skilled in cash handling. Committed to enhancing guest experiences through effective decision-making and team collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Manager
Gusto!
04.2024 - 09.2025
- Assisted in training staff on operational procedures and safety protocols
- Coordinated daily shift activities to ensure efficient workflow and service delivery
- Monitored inventory levels and reported discrepancies to management for resolution
- Implemented quality control measures to maintain high standards of customer service
Cook
Newks Eatery Cafe
02.2018 - 09.2019
- Prepared and cooked menu items following standardized recipes to ensure consistency and quality.
- Collaborated with kitchen staff to maintain cleanliness and organization in food preparation areas.
- Assisted in inventory management by monitoring stock levels and minimizing waste during food prep.
- Operated kitchen equipment safely, adhering to health and safety regulations at all times.
Grill Cook
McDonald's Restaurant
10.2017 - 01.2018
- Operated grill station efficiently, ensuring consistent food quality and safety standards.
- Prepared diverse menu items, adapting techniques to enhance flavors and presentation.
- Collaborated with kitchen staff to streamline workflow during peak hours, improving service speed.
- Monitored inventory levels, assisting in timely reordering of supplies to minimize disruptions.
Lead Busser
Fox Brothers BBQ
03.2015 - 10.2017
- Supervised busser team, ensuring timely table turnover and optimal guest service.
- Trained new staff on restaurant protocols and efficient dining room maintenance.
- Coordinated with servers to streamline food delivery and enhance customer satisfaction.
- Monitored cleanliness standards, conducting regular inspections of dining areas and equipment.
Dishwasher
Fox Brothers BBQ
03.2015 - 09.2017
- Operated industrial dishwashing equipment to ensure sanitation and cleanliness of all kitchenware
- Maintained organized dishwashing area, optimizing workflow and efficiency during peak service hours
- Collaborated with kitchen staff to manage high-volume dish loads, ensuring timely availability of clean dishes
- Trained new hires on proper washing techniques and safety protocols, enhancing team performance
Lead Designer
Nueway Studios
08.2017 - 01.2022
- Led design projects from concept to completion, ensuring alignment with client vision and brand standards.
- Collaborated with cross-functional teams to develop innovative solutions that enhanced user experience and engagement.
- Mentored junior designers, fostering skill development and promoting best practices in design methodologies.
- Conducted design reviews, providing constructive feedback to improve quality and streamline workflows.
- Utilized industry-standard tools such as Adobe Creative Suite and Sketch for high-quality design execution.
- Developed and maintained design guidelines that improved consistency across all digital platforms and products.
- Analyzed user feedback and trends to inform design decisions, enhancing product usability and aesthetic appeal.
- Presented design concepts to stakeholders, effectively communicating the rationale behind creative choices and strategies.
- Established design guidelines to maintain brand consistency across all platforms and touchpoints.
- Collaborated with developers to implement responsive designs that adapt seamlessly across devices.
- Evaluated analytics data to make informed decisions about future design strategies and improvements.
- Developed print materials such as brochures, banners, and signs.
- Enhanced user experience by creating intuitive interfaces and seamless navigation elements.
- Collaborated with cross-functional teams for effective product development and design consistency.
- Built corporate brands by designing cohesive looks between elements.
- Took and edited photographs to use in digital publications, websites and social media.
- Designed elevated and brand-right creative to achieve marketing and merchant objectives.
- Implemented strategies to increase web site traffic.
- Researched and proposed new solutions to make website more user-friendly.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
Delivery Rider
Jimmy John's Gourmet Sandwiches
03.2014 - 09.2014
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations.
- Assisted in training new riders on operational procedures and best practices.
Server
Fire Mountain Restaurant
06.2003 - 12.2003
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu items and service protocols.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Resolved guest inquiries and concerns to enhance overall dining experience.
Education
Bachelor of Science - Graphic And Digital Design
Art Institute of Atlanta
GA12-2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- ServeSafe Certified since march 2025
Certification
Serve Safe
Timeline
Shift Manager
Gusto!
04.2024 - 09.2025
Cook
Newks Eatery Cafe
02.2018 - 09.2019
Grill Cook
McDonald's Restaurant
10.2017 - 01.2018
Lead Designer
Nueway Studios
08.2017 - 01.2022
Lead Busser
Fox Brothers BBQ
03.2015 - 10.2017
Dishwasher
Fox Brothers BBQ
03.2015 - 09.2017
Delivery Rider
Jimmy John's Gourmet Sandwiches
03.2014 - 09.2014
Server
Fire Mountain Restaurant
06.2003 - 12.2003
Bachelor of Science - Graphic And Digital Design
Art Institute of Atlanta
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