Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
CustomerServiceRepresentative
Dwayne Mann

Dwayne Mann

Firefighter/ Paramedic (Retired)
Goffstown,NH

Summary

The goal is to provide the best experience possible to those interacted with by providing strong customer service and obstacle resolution. Individual progress, teamwork, and collaboration are fundamental in achieving success.

Overview

18
18
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Firefighter/ Paramedic

Town Of Salem Fire Department
09.2020 - 05.2023
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers for a department operating on over 5500 calls for service per year.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively.
  • Operated as an individual unit operating the Paramedic fly-car responding to various types of emergencies and integrating with personnel on scene.
  • Managed communication systems to receive and dispatch emergency calls rapidly and effectively.

Firefighter/ Paramedic

Bedford Fire Department
9 2017 - 09.2020
  • Served the town and its visitors with their needs for hazard mitigation inclusive of completing fireground assignments, providing ALS care, contributing to technical rescue scenarios, as well as promoting a strong public image while providing these services
  • Proved proficiency and operated apparatus including pumps, tankers, and aerials
  • Completed station tasks and maintenance to equipment and grounds as needed
  • Assisted with graphical representation of the department's brand and identity
  • Worked with the shift officer and senior members to effectively precept newer members and paramedics
  • Development of digital forms, spreadsheets for certification tracking, and consolidation of documents.

Firefighter/ Paramedic

Laconia Fire Department
01.2010 - 09.2017
  • Professional provision of fire suppression, emergency medical services, and other emergent community services
  • Appointed as the Safety Board representative, fundraising committee member, and Contract & Grievance Committee member for Laconia Professional Fire Fighters Local 1153
  • Assisted with computer based tasks such as redesigning the department webpage, building tools for CQI and Drug Abuse Tracking, and implementing new iPad protocol for TEMSIS.

Emergency Room Paramedic, Per Diem

Lakes Region General Hospital
10.2014 - 05.2017
  • Provided emergency medical care and resources as a team member in a 17 bed Emergency Department.
  • Managed average assignment of 3-4 beds as a primary provider.
  • Worked with emergency physicians and other medical professionals to provide effective and timely care.

Firefighter/ EMT-I

Holderness Fire Department
Holderness, NH, NH
06.2005 - 06.2011
  • Worked as a team member to provide on call emergency services to the community.
  • Solid teamwork to achieve success with fire suppression, search and rescue, salvage and overhaul, and water supply functions at numerous multiple alarm fires.
  • Experience and training in driving and operating various apparatus and pumps.

Education

Medical Certification - Paramedicine - ACLS - PALS -ITRS

New England EMS Institute
Manchester, NH
01.2011 - 06.2012

Bachelor of Science - Outdoor Recreation

Plymouth State University
Plymouth, NH
09.2000 - 12.2004

Skills

Teamwork and collaboration advocate

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Certification

Prior Emergency Medical Certification

Software

Microsoft Office

Adobe Creative Suite and Acrobat

Various POS Systems

Emergency and Medical reporting suites

Communication management software

Timeline

Firefighter/ Paramedic

Town Of Salem Fire Department
09.2020 - 05.2023

Emergency Room Paramedic, Per Diem

Lakes Region General Hospital
10.2014 - 05.2017

Medical Certification - Paramedicine - ACLS - PALS -ITRS

New England EMS Institute
01.2011 - 06.2012

Firefighter/ Paramedic

Laconia Fire Department
01.2010 - 09.2017

Firefighter/ EMT-I

Holderness Fire Department
06.2005 - 06.2011

Bachelor of Science - Outdoor Recreation

Plymouth State University
09.2000 - 12.2004

Firefighter/ Paramedic

Bedford Fire Department
9 2017 - 09.2020

Prior Emergency Medical Certification

Firefighting Training & Certification

Incident Command Structure Training

NH CDL-B Driver's license with air brake and tank endorsement

Dwayne MannFirefighter/ Paramedic (Retired)