Dwayne Mullins
Gaylord,MI
Summary
Dynamic automotive professional with extensive experience at Grosse Pointe Auto Repair, excelling in operations management and customer service. Proven track record in enhancing service quality and optimizing workflow, while mentoring staff and fostering supplier relationships. Skilled in inventory management and adept at delivering tailored solutions to elevate customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator
Grosse Pointe Auto Repair
Grosse Pointe, MI
02.2008 - 10.2025
- Oversaw daily operations to optimize workflow and enhance service quality.
- Led a team of technicians, mentoring staff on best practices and safety protocols.
- Executed process improvements to elevate customer satisfaction and streamline operational efficiency.
- Cultivated and sustained robust partnerships with suppliers to enhance inventory management efficiency.
- Optimized scheduling of repairs and maintenance to enhance technician productivity and reduce downtime.
- Facilitated training sessions for new employees on technical skills, company policies, and customer service standards.
- Oversaw daily business operations to ensure efficiency and productivity.
- Delivered exceptional customer service by promptly addressing issues and fostering customer loyalty.
- Enhanced customer satisfaction through delivery of high-quality services and prompt communication.
- Engaged with customers to address complaints, gathering essential information for informed decision-making.
- Engaged with customers to evaluate needs and recommend tailored solutions.
- Cultivated robust partnerships with suppliers to guarantee reliable delivery of goods and services.
- Ensured functionality and organization of building areas and equipment to enhance business performance.
Automotive Technician
Grosse Pointe Auto Repair
Grosse Pointe, MI
02.2008 - 10.2025
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Performed routine maintenance services, enhancing vehicle reliability and longevity.
- Utilized diagnostic tools to identify issues quickly and accurately.
- Mentored junior technicians, fostering skills development and knowledge transfer.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Service Writer
Grosse Pointe Auto Repair
Grosse Pointe, MI
02.2008 - 10.2025
- Assisted customers in identifying vehicle issues and recommending appropriate services.
- Coordinated service appointments and managed customer inquiries effectively.
- Documented service history and maintenance records accurately for each vehicle.
- Provided clear communication regarding service recommendations and costs to customers.
Education
State Certification -
MCI
Detroit MiSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Operations oversight
- Inventory management
Certification
ASE: Engine repair, engine performance , brakes, electrical, heating and air-conditioning, steering and suspension. State certification: Engine repair, engine performance, brakes, electrical, heating and air conditioning, steering and suspension, automatic transmission
Ase
Engine repair, engine performance, electrical, steering and suspension, heating and air conditioning, brakes
Timeline
Owner/Operator
Grosse Pointe Auto Repair
02.2008 - 10.2025
Automotive Technician
Grosse Pointe Auto Repair
02.2008 - 10.2025
Service Writer
Grosse Pointe Auto Repair
02.2008 - 10.2025
State Certification -
MCI