DWAYNE NOEL
Brooklyn,NY
Summary
An experienced Delivery Driver offering outstanding experience and solid dedication to customer satisfaction. I am able to enhance vehicle longevity and workplace safety with great inspection and maintenance abilities. Seeking a responsible and challenging position in a growth oriented progressive environment where my experience and skills will significantly contribute to the overall success of the organization . I am a detail-oriented team player with strong organizational skills, interpersonal skills with excellent time management and a high degree of accuracy as well as client retention.
Overview
21
21
years of professional experience
Work History
Warehouse Worker Driver
Patina Rentals
Yonkers, NY
09.2023 - Current
- Operated forklifts and pallet jacks to transport materials within warehouse.
- Managed inventory levels, ensuring accurate stock counts and organization.
- Conducted regular safety inspections, maintaining compliance with health regulations.
- Trained new employees on equipment operation and safety protocols.
- Inspected incoming shipments for quality assurance and compliance standards.
- Coordinated with logistics teams to optimize delivery schedules and routes.
- Maintained cleanliness and orderliness of work areas to promote safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and ensured timely communication with dispatch teams.
- Conducted vehicle inspections to uphold maintenance standards and operational readiness.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Patient Transporter
HPH Transport
Brooklyn, NY
06.2023 - 02.2025
- Coordinated patient transportation arrangements for those requiring assistance, ensuring timely arrivals and departures from appointments.
- Coordinated patient transportation arrangements as needed, maximizing opportunities for timely access to therapy services.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new hires, sharing best practices for safe and efficient patient transportation.
- Trained new employees on proper procedures and protocols, enhancing overall team performance in patient transportation services.
- Excelled in a fast-paced environment by multitasking effectively, managing multiple patient transportation requests simultaneously while maintaining high levels of accuracy and professionalism.
- Collaborated with medical teams to streamline patient flow, enhancing operational efficiency.
- Conducted routine vehicle inspections to ensure operational readiness and compliance with safety regulations
- Coordinated schedules with healthcare teams to optimize transport efficiency and minimize wait times.
- Mentored junior drivers, fostering a culture of teamwork and accountability within the transport department.
- Provided support to other team members as needed, fostering a collaborative and efficient work environment.
- Improved patient satisfaction by providing timely and efficient transportation services.
- Communicated effectively with patients'' families, keeping them informed of the transportation process and answering any questions they had.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Developed strong relationships with providers, members, fostering collaboration in coordinating patient transports.
- Streamlined transportation routes by utilizing GPS technology and local knowledge of traffic patterns, resulting in faster transport times for patients.
- Maintained accurate records of all transports completed including pick-up times, destinations, mileage driven per shift.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Warehouse/Delivery driver
LoopBaby
Brooklyn, NY
06.2022 - 12.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Delivery Driver/Fulfillment Associate
Patina Rentals
New York, NY
05.2017 - 01.2020
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Moved merchandise using pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Safely and securely loaded items to prevent damage during transport.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and checked outbound shipments for accuracy.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Supervised and trained new staff in performing census.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Pre-assembled containers to be easily selected by packing associates.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as unlimited miles from home location.
Driver & Logistics Key Responsibilities
Revivn Inc
New York, NY
01.2016 - 07.2017
- Coordinate and execute pickups
- Provide superior professional service during customer and building interactions
- Sort & transport items to our warehouse, assist our warehouse team in processing, and picking items for shipping
- Perform various warehouse duties such as cleaning and processing hardware
- Manage our warehouse inventory and prepare items for delivery or pick-up.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Obtained signatures from customers upon delivery of goods.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Followed all relevant traffic laws and safety regulations.
Customer Service Agent
U Haul Co
Brooklyn, NY
02.2013 - 09.2016
- Highly skilled and dependable with hands
- Performs service diagnostics and repairs trucks
- Provides leadership to other mechanics
- Ensure safety compliance check list
- Issues truck and automobile rentals
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Arranged for cleaning and upkeep to keep rentals presentable for potential clients.
Sales Associate/Stock Associate
GAP Inc
New York, NY
10.2013 - 06.2016
- Collaborated with other team members on special projects and events
- Delivered exceptional service by greeting and assisting customers
- Restocked merchandise
- Maintained store's cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Contributed to team objectives in fast-paced environment.
Cashier/Waiter Cashier
JEC Soul Food Restaurant
Brooklyn, NY
03.2011 - 01.2013
- Delivered orders to the customers
- Maintained a sanitary environment.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Camp Counselor
Sesame Flyer International Camp
Brooklyn, NY
07.2009 - 09.2010
- Planned daily activities for the youth
- Aided in the preparation and distribution of food for the campers
- Daily chaperoning of the campers
- Supervised all safety protocols.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Kept athletic and games equipment and facilities organized and maintained.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Children's Unit Intern
Kings County Hospital
New York, NY
09.2005 - 06.2007
- Helped office assistance with filing and answering the phone
- Assisted with the testing of patients’ blood pressure
- Identified and recruited potential volunteer workers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
No Degree -
Global Institute College
New York, NY08-2011
High School Diploma -
Transit Technical High School
Brooklyn, NY06-2011
Skills
- GPS Applications
- Data entry
- Loading and Unloading
- Residential Delivery Etiquette
- Efficiency and Time Management
- Pallet Jack Operation
- Packaging and labeling
- Pallet jack handling
- Material loading and unloading
- Receiving and processing shipments
Skills
- Vehicle Inspection
- Plan Routes
- Transportation Logs
Timeline
Warehouse Worker Driver
Patina Rentals
09.2023 - Current
Patient Transporter
HPH Transport
06.2023 - 02.2025
Warehouse/Delivery driver
LoopBaby
06.2022 - 12.2022
Delivery Driver/Fulfillment Associate
Patina Rentals
05.2017 - 01.2020
Driver & Logistics Key Responsibilities
Revivn Inc
01.2016 - 07.2017
Sales Associate/Stock Associate
GAP Inc
10.2013 - 06.2016
Customer Service Agent
U Haul Co
02.2013 - 09.2016
Cashier/Waiter Cashier
JEC Soul Food Restaurant
03.2011 - 01.2013
Camp Counselor
Sesame Flyer International Camp
07.2009 - 09.2010
Children's Unit Intern
Kings County Hospital
09.2005 - 06.2007
High School Diploma -
Transit Technical High School
No Degree -
Global Institute College