Dwayne Payne
Port Lavaca,TX
Summary
Owner/Operator at D & D Heat, Air and Appliances, adept in operations management and business planning. Enhanced customer satisfaction through exceptional service and efficient process streamlining, resulting in increased repeat business. Proven ability in hiring and documentation, driving operational excellence and fostering a customer-centric culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Operator
D & D Heat, Air and Appliances
02.2007 - 04.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
High School Diploma -
Moore High School
Moore, Oklahoma05-1979
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Certification
Licensed Unlimited Contractor Oklahoma Construction Industries Board
EPA Freon Certification for all types of freon.
Currently working under Licensed contractor in Texas working for myself.
Timeline
Owner/Operator
D & D Heat, Air and Appliances
02.2007 - 04.2023
High School Diploma -
Moore High School
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