Dwayne Priester
Buffalo,NY
Summary
Experienced in delivering accurate information regarding products and services, ensuring high levels of customer satisfaction through exceptional service. Demonstrated technical troubleshooting skills by inspecting and maintaining electrical components, performing routine maintenance on systems such as motors and generators. Collaborated effectively with technicians to enhance project efficiency while establishing strong relationships with electricians and consumers. Proven ability to test and ensure the proper functioning of electrical systems, contributing to operational reliability.
Overview
18
18
years of professional experience
Work History
Customer Service C Rep
National Grid electric Service Company
Buffalo, New York
05.2015 - Current
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Inspected all electrical components for damage or wear and tear.
- Performed routine maintenance on electrical systems such as motors, transformers, and generators.
- Tested existing electrical components to ensure proper functioning.
- Worked closely with other technicians to complete projects efficiently.
- Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
- Established outstanding relationships with electricians and consumers.
Supervisor of Operations
Peterson Heating Cooling & Electrical
Buffalo, New York
06.2010 - 06.2015
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Developed and implemented policies and procedures for efficient workflow.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Tracked and replenished inventory to maintain par levels.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Customer Service Representative
Independent Health Services
Buffalo, New York
05.2007 - 06.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science -
SUNY Buffalo State
Buffalo, NY08-2010
Skills
- Customer service
- Technical troubleshooting
- Product knowledge
- Electrical maintenance
Timeline
Customer Service C Rep
National Grid electric Service Company
05.2015 - Current
Supervisor of Operations
Peterson Heating Cooling & Electrical
06.2010 - 06.2015
Customer Service Representative
Independent Health Services
05.2007 - 06.2010
Bachelor of Science -
SUNY Buffalo State