Dwayne Rust

Crewe,VA

Summary

Operations manager with extensive experience in customer relationship management and team leadership. Proven ability to enhance operational efficiency and ensure safety compliance, resulting in improved service delivery and increased customer satisfaction. Strong focus on achieving measurable results through effective team collaboration and strategic planning.

Overview

Certification

years of professional experience

Work History

owner /operator

Rust Auto Repair

Crewe, Virginia

03.1997 - Current

Managed daily operations of auto repair shop and service department efficiently.
Oversaw customer service interactions to address inquiries and resolve issues promptly.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Coordinated inventory management and ordering processes for automotive parts and supplies.
Established relationships with vendors for sourcing quality parts at competitive prices.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Calculated net income and adjusted strategies to increase income and bottom-line profits.

Assistant Site Manager

Tessera Contract Services

Bremerton, Washington

01.2019 - 06.2026

Supervised a team of 22 individuals, ensuring alignment with organizational objectives.
Managed site personnel, assigning tasks based on skill levels and project requirements.
Monitored employee performance to uphold contractual obligations and safety regulations.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
Supported staff training initiatives to develop team skills and competencies.
Provided training and development opportunities for employees, enhancing team capabilities.
Conducted quality control inspections to uphold high standards of workmanship.
Implemented process improvements to streamline workflow across site operations, resulting in smoother daily activities.
Identified areas where processes could be improved upon in order to reduce costs or increase efficiency.
Assisted in developing and implementing new policies and procedures for site operations.
Facilitated problem-solving sessions to address site challenges, fostering a proactive approach to operational issues.
Resolved conflicts and disputes among employees, fostering a collaborative atmosphere.
Initiated corrective actions to maintain quality standards.
Oversaw compliance with safety regulations and company policies to maintain a secure work environment.
Maintained safe operating compliance and verified that operations met best practice standards.
Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
Implemented monthly safety meetings, keeping workplace incidents down to almost none.
Organized and led monthly on-site meetings with clientele and subcontractors to ensure alignment and address project updates.
Interviewed and hired qualified candidates to fill open staff positions.
Assigned specific tasks to team members based on their strengths and project needs. to staff, setting priorities and goals.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Auto Body Instructor

Amelia - Nottoway Technical Center

Crewe, Virginia

02.2007 - 06.2017

Taught two daily high school classes, supporting diverse learning environments for alternative students.
Conducted twice-weekly night classes for adult learners, promoting lifelong education and skills development.
Facilitated interactive discussions and group activities to promote critical thinking among students.
Implemented classroom management techniques to ensure a positive and engaging learning atmosphere.
Evaluated student performance and tailored instructional methods to meet individual learning needs.
Prepared detailed lesson plans aligned with assessed goals and objectives for student success.
Organized field trips related to course topics, providing hands-on experiences beyond classroom settings.
Participated in faculty meetings and professional development sessions to enhance teaching strategies.

Education

Instructional Technology / Life Span Human Develop

James Madison University

Harrisonburg, VA

08-2009

High School Diploma -

Nottoway High School

Crewe, VA

06-1979

Skills

Operations management
Inventory management
Safety management
Customer relationship management
Team supervision

Staff training
Problem solving
Conflict resolution
Relationship building