Henry Frierson
View Park,CA
Summary
Accomplished business leader with a proven track record at Los Angeles County Probation Department, enhancing operational efficiency and team productivity through effective management and staff development. Skilled in operations oversight and personnel management, demonstrated by streamlining processes and fostering a culture of continuous improvement and collaboration. Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Owner /Operator
Surf N Wash Laundromat
01.2014 - 02.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Owner/Business Operations Manager
South Bay Towel Services
09.2001 - 01.2013
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Supervising Detention Services Officer
Los Angeles County Probation Department
01.1996 - 01.2012
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sr Detention Servicer Officer
Los Angeles County Probation Department
01.1991 - 01.1996
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of inmate services, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to inmate requests efficiently and with knowledgeable assistance.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Monitored and maintained organized work space, confirming efficient operations.
- Trained and mentored new employees on company procedures and safety protocols.
Detention Services Officer
Los Angeles County Probation Department
01.1984 - 01.1990
- Ensured accurate record keeping by documenting inmate behavior, incidents, and daily activities in logbooks and electronic databases.
- Improved communication between officers and inmates by establishing rapport and addressing concerns promptly.
- Conducted routine safety checks on cells, ensuring that all equipment was functioning properly for optimal security measures.
- Reduced risk of altercations by effectively diffusing situations through verbal de-escalation techniques.
Education
No Degree - Commercial And Advertising Art
09.1984
Associate of Arts - Physical Education
09.1974
High School Diploma -
09.1970
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Personnel Management
- Staffing
- Operations Oversight
- Payroll Processing
- Budget Development
Certification
Department of Justice Livescan and Fingerprint Roller Certificate.
BSIS, Security Guard Registrations.
Hobbies
Enjoy Golfing weekly
Enjoy restoring Antique Vehicles
Enjoy vegetable Gardening
Timeline
Owner /Operator - Surf N Wash Laundromat
01.2014 - 02.2020
Owner/Business Operations Manager - South Bay Towel Services
09.2001 - 01.2013
Supervising Detention Services Officer - Los Angeles County Probation Department
01.1996 - 01.2012
Sr Detention Servicer Officer - Los Angeles County Probation Department
01.1991 - 01.1996
Detention Services Officer - Los Angeles County Probation Department
01.1984 - 01.1990
Department of Justice Livescan and Fingerprint Roller Certificate.
BSIS, Security Guard Registrations.
California State University, Fullerton - No Degree, Commercial And Advertising Art
West Los Angeles College - Associate of Arts, Physical Education
George Washington High School - High School Diploma,
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