DWAYNE STACY
Canton,GA
Work Preference
Summary
IT Support & Security Systems Technician with 15+ years of hands-on experience troubleshooting networks, routers, switches, PoE devices, security systems, and endpoint hardware. Strong background in customer support, field service, Microsoft 365, and technical troubleshooting across residential, commercial, and enterprise environments. Experienced with Dell/Lenovo/HP repair, Z-Wave and mesh networks, CCTV, and low-voltage wiring. Known for delivering excellent customer service, training users, and resolving complex technical issues. Actively transitioning into full-time IT Support / NOC roles while pursuing a B.S. in Computer Science with a cybersecurity concentration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Systems & Network Technician
Linder Security
06.2024 - Current
- Provide onsite and remote technical support for residential and small-business customers.
- Install and troubleshoot routers, switches, PoE devices, and Eero mesh Wi-Fi networks.
- Diagnose connectivity issues impacting networked and security systems.
- Participate in a rotating on-call schedule every three weekends, delivering 24×7 after-hours support.
- Document incidents, configurations, and resolutions.
Lead Technician
Intuitive AV
07.2023 - 06.2024
- Installed and configured home networks, equipment racks, and home theater systems.
- Installed and maintained security cameras, smart home devices, and alarm systems.
- Tested, troubleshot, and optimized network and A/V equipment.
Lead Field Service Technician
Synergy Florida
09.2022 - 07.2023
- Serviced and installed Qolsys and DSC Neo alarm systems; programmed Alarm.com devices.
- Installed and troubleshot A/V systems, home theater, and pool alarms.
- Maintained and repaired basic networks, Z-Wave mesh networks, routers, switches, PoE, and wireless systems.
- Installed, tested, and terminated CAT5/6 wiring.
Computer Field Technician
Worldwide TechServices
10.2021 - 09.2022
- Performed computer repair and maintenance for Dell, Lenovo, and HP devices.
- Supported Microsoft 365 applications and user workflows.
- Provided 2nd and 3rd-level technical support to internal and external clients.
- Delivered user training and ensured high-quality customer service.
Field Service Technician
Brinks Home
04.2014 - 10.2021
- Installed and serviced commercial and residential alarm, network, and surveillance systems.
- Troubleshot routers, bandwidth issues, and network connectivity.
- Configured remote access for desktops, laptops, and mobile devices.
- Maintained web-based surveillance systems onsite and remotely.
Market Manager
Speed Wire
07.2011 - 04.2014
- Managed 30+ technicians and 4 assistant managers.
- Conducted hiring, interviews, and training.
- Led training classes on low-voltage installation techniques.
Field Service Technician
Slomin’s Inc.
08.2009 - 07.2011
- Installed and repaired networked security systems.
- Troubleshot routers, low-voltage systems, and bandwidth issues.
- Configured cloud storage and remote access for users.
Master Low Voltage Technician
Brinks Home
08.2003 - 08.2009
- Installed and pre-wired CAT3/5/6 networks and ONQ systems.
- Installed multi-room audio and networked systems using schematics.
- Provided technical support and customer education.
Education
MBA - Computer Science (Cybersecurity Concentration)
Purdue University Global
West Lafayette, IN08.2028
Cybersecurity Bootcamp (Security+ / SOC Analyst)
ImpactTek
Web Development (C# focus)
Full Sail University
Web Development Fundamentals
Nucamp Coding Bootcamp
Aeronautical/Aerospace Engineering Technology
Community College of the Air Force
Completed coursework
Cisco Networking Academy
11.2023
Skills
- Windows 10/11
- Microsoft 365
- TCP/IP
- DNS
- DHCP
- Routers/Switches
- PoE
- Z-Wave Mesh
- Eero Mesh Wi-Fi
- Dell/Lenovo/HP Hardware
- Security Systems (Qolsys, DSC Neo, Alarmcom)
- CAT5/6 Termination
- CCTV
- Access Control
- Documentation
- Ticketing
- Customer Support
- Network configuration
Certification
- Dell DCSE
- Lenovo Certified
- HP Certified
- Alarm.com Certified (Valid through 2025)
- Coursera HTML5
- LinkedIn Learning A+ Prep
ADDITIONAL SKILLS
- Management
- Training
- Troubleshooting
- Cabling
- Access Control
- Electronics
- CCTV
- Testing
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Security Systems & Network Technician
Linder Security
06.2024 - Current
Lead Technician
Intuitive AV
07.2023 - 06.2024
Lead Field Service Technician
Synergy Florida
09.2022 - 07.2023
Computer Field Technician
Worldwide TechServices
10.2021 - 09.2022
Field Service Technician
Brinks Home
04.2014 - 10.2021
Market Manager
Speed Wire
07.2011 - 04.2014
Field Service Technician
Slomin’s Inc.
08.2009 - 07.2011
Master Low Voltage Technician
Brinks Home
08.2003 - 08.2009
Cybersecurity Bootcamp (Security+ / SOC Analyst)
ImpactTek
Web Development (C# focus)
Full Sail University
Web Development Fundamentals
Nucamp Coding Bootcamp
Aeronautical/Aerospace Engineering Technology
Community College of the Air Force
Completed coursework
Cisco Networking Academy
MBA - Computer Science (Cybersecurity Concentration)
Purdue University Global