Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Jacob Horrell

Jacob Horrell

Mont Vernon,NH
To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein

Summary

A hard-working, adaptive, and passionate IT Professional with strong organizational skills eager to advance career goals. Ready to help the team achieve company goals, maintain proficiency and knowledge in IT and Information Security, and apply a creative and analytical mindset to any challenge presented.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Network Technician

AK Associates 911
04.2022 - Current
  • Troubleshoots and maintains PCs, software, configurations, switches, firewalls, VoIP, and telecommunications equipment.
  • Performs necessary maintenance to support network availability.
  • Diagnoses and resolves hardware, software, and network problems and replaces defective components.
  • Travels to remote office locations to install nodes and implement client software rollouts, including overnight and weekend deployments.
  • Supports users through email, phone, and in-person and provides Tier 2 support.
  • Identifies and immediately resolves issues with network devices.
  • Assesses and responds to network system alerts, prioritizing serious faults to address downtimes rapidly.
  • Supports project planning team in developing and implementing proposals and solutions to address hardware and software problems and network emergencies.
  • Firmware update pushes through FTP and TFTP in a complex, multi-campus networking environment.
  • Experience in database management, server administration, security monitoring, network troubleshooting, firewall configuration
  • Monitors network and applications for anomalous activity, promptly investigates and reports security vulnerabilities and attempted breaches.

Tier 1 Technical Support

Right Networks
01.2022 - 04.2022
  • Remotely configured devices and software to set up work stations for employees.
  • Managed client accounts and financial records to make accessible across the Right Networks ecosystem.
  • Maintained strict identity verification practices to keep customer data secure.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Worked with Intuit software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Routinely extended work days by hours to assist clients with difficult or demanding issues.
  • Maintained energy and enthusiasm in fast-paced environment.

Firefighter/AEMT

Town Of Bedford
10.2020 - 09.2021
  • Administered public aid on 100+ medical and fire calls, ranging from non-emergent to critical
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of emergency.
  • Continued education with on-shift and at-home training and drills
  • Utilized a web-based incident reporting system (TEMSIS) to complete medical aid reports
  • Maintained HIPAA Compliance with all practices.

Education

Bachelor of Science - Cybersecurity W/ Concentration in Data Analytics

Southern New Hampshire University, Hooksett, NH
05.2026


  • Coursework includes CompTIA certifications, industry certifications relating to general IT concepts, ethical hacking, cloud solutions, and penetration testing.
  • "Aligns with recognized standards such as NIST's NICE Cybersecurity Workforce Framework and CSEC Cyber Security Education Consortium."
  • mySQL, Python, Network+, Security+

Associate of Science - Fire Science

Lakes Region Community College, Laconia, NH
05.2020
  • Graduated with 3.89 GPA
  • Studied multiple fields relating to the Fire service such as fire behavior, chemistry, suppression, prevention, emergency management.


Skills

  • Fundamental knowledge of mySQL
  • Basic knowledge Python 3
  • Basic knowledge Linux (with Kali focus)
  • FortiOS
  • Cisco CLI
  • Microsoft Office (O365)
  • Google Workspace
  • VMWare Workstation Pro
  • Windows Server 2016/2019
  • WIndows 10/11
  • Intermediate Troubleshooting Skills in MacOS
  • Ticketing and CRM (ConnectWise, Salesforce)
  • Network Configuration and Support
  • System log monitoring
  • Incident response
  • Network Troubleshooting
  • Client Interfacing and Liaison
  • Radmin
  • VNC
  • TeamViewer
  • Switches and Routers
  • Voice over Internet Protocol (VoIP)
  • Decision Trees

Certification

  • A+ (1101-1102), CompTIA - Jan 2023
  • Guardian Installation & Maintenance Technician, SolaCom - 2022
  • Vesta Installation & Maintenance Technician, Motorola - 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Network Technician - AK Associates 911
04.2022 - Current
Tier 1 Technical Support - Right Networks
01.2022 - 04.2022
Firefighter/AEMT - Town Of Bedford
10.2020 - 09.2021
Southern New Hampshire University - Bachelor of Science, Cybersecurity W/ Concentration in Data Analytics
Lakes Region Community College - Associate of Science, Fire Science

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Jacob Horrell