Dwayne Williams
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx
01.2023 - Current
- Unload packages form trailer and put them in rollers that lead to the conveyor belt.
- Separated packages by service type and destination in accordance with established procedures and ensured use of safety procedures in handling packages.
- Load and unload packages from trucks and airplanes quickly and efficiently move products and material by hand
- Load and unload trucks at your own pace and at a orderly fashion.
- Identify package requiring relabeling, repackaging and special attention containing hazardous materials.
- Verified shipment contents against paperwork to minimize errors.
- Moved packages of various sizes with forklifts and pallet jacks.
- Detected package issues through visual inspections.
- Worked quickly to process shipments and meet customer demands.
- Maintained team productivity with well-organized storage, staging and shipment areas.
- Worked additional shifts with short notice.
- Maintained quality and production standards while in high-paced environment.
Sales Associate
CVS Pharmacy
07.2018 - 12.2022
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
- Assisted customers with sales and service needs.
- Informed customers of promotions and special offers to increase sales.
- Resolved customer concerns using strong communication and conflict management skills.
- Handled issues professionally to company standards.
- Created great customer experiences with personalized sales support.
- Managed multiple tasks simultaneously while meeting deadlines.
- Removed dust and dirt from items, regularly cleaning store.
Machine Operator
Weather Tech
11.2017 - 06.2018
- Operated thermoforming and/or injection molding machines.
- Hand trimmed various parts using basic hand cutting tools.
- Safely lifted raw materials, finished product, and packed materials from conveyor belts and tables.
- Assembled parts, placed labels on products, and packaged products according to companies' quality standards.
- Paid high attention to detail to minimize production scrap.
- Reported risks, hazards and incidents to supervisor following procedure.
- Maintained clean work area to foster optimal safety and production.
Sorter
UPS
01.2014 - 10.2017
- Sorted packages for delivery while operating heavy machinery such as forklifts, trucks, and hydraulic conveyor belts.
- Assisted with loading and unloading delivery trucks and loaded some products weighing 80-100 lbs.
- Monitored and excluded defective items.
- Preformed repairs on malfunctioning equipment while maintaining performance goals.
- Met productivity and quality standards set by management.
- Used safe and secure pallet shrink wrap techniques.
- Identified opportunities to improve processes and increase efficiency.
- Kept warehouse areas clean, tidy and safe to work in.
Education
High School Diploma -
Fenger High School
Chicago, IL06.2010
Skills
- Shipping Documentation
- Forklift Operation
- Freight Handling
- Product Packing
- Loading and Unloading
- Shipping and Receiving
- Warehouse Safety
- Conflict Resolution
Timeline
Package Handler
FedEx
01.2023 - Current
Sales Associate
CVS Pharmacy
07.2018 - 12.2022
Machine Operator
Weather Tech
11.2017 - 06.2018
Sorter
UPS
01.2014 - 10.2017
High School Diploma -
Fenger High School