Dwenda Stephens
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Manager
InTown Suites
02.2018 - 12.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Property Manager
Simply Better Management
06.2014 - 01.2018
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Generated professional networks by engaging in professional, industry and government organizations.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Education
Bachelor Of Science - Business Administration And Management
University of TX
Austin, TX06.2001
Skills
- Budget Control
- Sales expertise
- Capital Spending
- Change Management
Timeline
General Manager
InTown Suites
02.2018 - 12.2023
Property Manager
Simply Better Management
06.2014 - 01.2018
Bachelor Of Science - Business Administration And Management
University of TX