Dwight Bowen
Upper Darby,PA
Summary
Enthusiastic Customer Service Professional committed to enhancing passenger satisfaction through effective resolution of luggage issues and compassionate assistance for individuals with mobility restrictions. Delivered value by applying strong organizational skills and attention to detail in fast-paced environments. Motivated to learn and grow within the [Industry].
Overview
28
28
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
2 International plaza Philadelphia , Pa
10.2020 - Current
- Assisted disabled passengers with wheelchair support, facilitating their comfort and accessibility during travel.
- Provided information about flight schedules and airport services to travelers.
Baggage Handler
Primeflight Aviation Services Inc.
Philadelphia, Pa
05.2011 - 03.2026
- Operated baggage handling equipment and tools with a focus on safety and efficiency to ensure timely processing of luggage.
- Resolved customer luggage issues in the baggage claim area while maintaining a calm and friendly demeanor.
- Notified supervisors of discrepancies in baggage handling to maintain operational efficiency. found in baggage handling processes to supervisors.
Home Health Aide
Homecare associates
Philadelphia, PA
10.2012 - 07.2019
- Assisted clients with daily living activities and personal hygiene.
- Supported patients with dressing, grooming, and feeding to promote independence and adapt to mobility restrictions
- Monitored client health and reported changes to healthcare professionals.
Waiter
Half moon hotel and resorts
Montego, Jamaica
01.1999 - 12.2008
- Assessed food and beverage needs through timely table check-ins, contributing to increased customer satisfaction.
- Delivered excellent customer service in fast-paced hotel dining environment, ensuring positive guest experiences.
- Assisted guests with menu selections and food recommendations.
Education
Watering and hotel guests services -
St Monica's hotel and travel school
Montego bay, JamaicaHigh school diploma - Electrical Equipment Installation and Repair
montego bay high school
Montego bay, St James, JamaicaHCA - Home Health Aid
Home Care Associates of Philadelphia
Philadelphia , PaSkills
- Assisting passengers
- Mobility assistance
- Baggage claim support
- Luggage management
- Operations management
- Flight information management
- Customer service
- Electrical installation
Timeline
Passenger Service Assistant
Prospect Airport Services
10.2020 - Current
Home Health Aide
Homecare associates
10.2012 - 07.2019
Baggage Handler
Primeflight Aviation Services Inc.
05.2011 - 03.2026
Waiter
Half moon hotel and resorts
01.1999 - 12.2008
Watering and hotel guests services -
St Monica's hotel and travel school
High school diploma - Electrical Equipment Installation and Repair
montego bay high school
HCA - Home Health Aid
Home Care Associates of Philadelphia