Hamza Hosn
Chicago,IL
Summary
Personable and customer-focused with background in passenger service assistance. Experienced in providing exceptional customer service, managing bookings, and handling passenger inquiries in fast-paced environments. Strong interpersonal skills, ability to handle emergencies effectively, and commitment to maintaining high level of passenger satisfaction. Past roles demonstrate positive impact on passenger experience through proactive problem-solving and effective communication.
Overview
5
5
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
Chicago, Illinois
09.2019 - 09.2024
- Greeted passengers and provided assistance with check-in procedures.
- Verified passenger identification documents for international
- Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
- Coordinated ground transportation services for arriving and departing passengers as requested.
- Ensured all relevant paperwork was accurately filled out before each flight departed.
- Maintained an up-to-date knowledge of airline policies related to customer service standards and practices.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Provided wheelchair assistance to disabled passengers as needed.
- Answered customer inquiries regarding flight information and airport services.
Sales Associate
Burlington Coat Factory Distribution Center
Harwood Heights, Illinois
09.2021 - 04.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Arts - Business Administration
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Strong interpersonal skills
- Strong Organization
- Airline Policies
- Motivating employees
- Pre-boarding checking
- Checking in passengers
- Check-in procedures
- Flight logs proofing
- Boarding support
- Reservation Processing
- Customer Service Management
- Passenger Assistance
- Issuing tickets
Timeline
Sales Associate
Burlington Coat Factory Distribution Center
09.2021 - 04.2022
Passenger Service Assistant
Prospect Airport Services
09.2019 - 09.2024
Associate of Arts - Business Administration
City Colleges of Chicago - Wilbur Wright College