Dwight Bucknor
Sunrise,FL
Summary
Dynamic Pool and Beach Manager with proven expertise in guest assistance, scheduling, and equipment management. Committed to delivering exceptional guest experiences and ensuring safety compliance.
Results-driven professional with extensive experience in pool and restaurant management. Skilled in staff training, cash handling, and environmental awareness. Proven ability to optimize operations and enhance team performance for improved guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pool and Beach Manager
1 Hotel South Beach
Miami Beach, FL
12.2023 - Current
- Oversaw daily beach operations, ensuring exceptional guest experiences and service quality.
- Managed scheduling and training of pool staff to enhance team performance and guest engagement.
- Implemented safety protocols, leading to improved compliance and risk management on the pool.
- Coordinated with vendors for equipment maintenance, optimizing resource availability for guest activities.
Assistant Restaurant Manager
1 Hotel South Beach
Miami Beach, FL
01.2022 - 12.2023
- Supervised daily restaurant operations to ensure service excellence and guest satisfaction.
- Trained and mentored staff to maintain high performance and adherence to service standards.
- Developed and implemented operational procedures to enhance efficiency and streamline workflows.
- Assisted in inventory management, ensuring optimal stock levels and minimizing waste.
Pool Supervisor
1 Hotel South Beach
Miami Beach, FL
01.2021 - 01.2022
- Supervised daily pool operations, ensuring compliance with health and safety regulations.
- Trained staff on proper pool maintenance techniques and customer service standards.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
Pool Attendant
1 Hotel South Beach
Miami Beach, FL
02.2017 - 01.2021
- Ensured safety compliance and cleanliness of pool area through regular inspections and maintenance.
- Monitored pool activities, providing assistance to guests while enforcing facility rules.
- Developed training materials for new staff, enhancing onboarding processes and operational efficiency.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
Education
Bachelor of Science - Pre Physical Therapy
Florida Agricultural And Mechanical University
Tallahassee, FL06-2014
Associate of Arts -
Broward College
Fort Lauderdale, FL05-2011
Skills
- Scheduling and rostering
- Equipment management
- Marketing and promotion
- Weather forecasting
- Customer service
- Guest assistance
- Cash handling expertise
- Environmental awareness
Accomplishments
Nominated for Team leader of the quarter
Certification
- Certified Hospitality & Tourism Managment, FAU - 2020
Languages
English
Native or Bilingual
Timeline
Pool and Beach Manager
1 Hotel South Beach
12.2023 - Current
Assistant Restaurant Manager
1 Hotel South Beach
01.2022 - 12.2023
Pool Supervisor
1 Hotel South Beach
01.2021 - 01.2022
Pool Attendant
1 Hotel South Beach
02.2017 - 01.2021
Bachelor of Science - Pre Physical Therapy
Florida Agricultural And Mechanical University
Associate of Arts -
Broward College