Dwight C. Smith
Jackson,MS
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proven ability to identify opportunities for technological enhancements and successfully implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements to meet evolving demands.
Overview
18
18
years of professional experience
Work History
System Administrator
MS Department of Health
03.2020 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Planned and implemented upgrades to system hardware and software.
- Responsible for imaging and ensuring proper compliance for approximately 80%+ of the Health Departments current equipment.
- Tier 2 Troubleshooting with primary focus being users that could no longer work.
Support Tech
MSDH
01.2010 - 02.2020
- Organized mail flow relying on understanding of office's distribution system.
- Calculated shipping fees considering the weight and destination of packages.
- Ensured operational efficiency of computers and software in the mailroom.
- Documented daily transactions using printed forms.
- Efficiently troubleshot technical problems in hardware, networking systems, and software.
- Assigned to work with employees with Multiple languages and non-English speaking
- Calculated shipping fees considering the weight and destination of packages.
- Placed mail into pigeonholes of mail racks or into bags according to state, address, name of person, organization, or other schemes
Sales Associate, Night Manager
Kangaroo/The Pantry
09.2007 - 08.2010
- Managed computer-related issues including typing, repairing, and troubleshooting.
- Oversaw cash register operations.
- Maintain cleanliness and uphold presentation standards for store areas.
- Efficiently managed the organization of all incoming inventory items.
Postal Clerk
Jackson State University
08.2006 - 01.2010
- Organized incoming mail for distribution while ensuring accurate labeling.
- Secured packages to guarantee safe delivery.
- Assisted patrons with all aspects of their postal needs efficiently.
- Handled various office equipment including postage and fax machines.
- Instruct supervisor of needed form changes, maintenance on machines, meetings.
- Keep record of supplies and items necessary to perform daily tasks; inform post master of items needing reordering; and/or type requisition forms for supplies
- Provide computer support to the mailroom to ensure that all computer users and ensure the computers and simple and complex software are functional properly
Education
Technology Education -
Jackson State University
Jackson, MS08.2006
Diploma -
Wingfield High School
Jackson, MS05.2006
Skills
- Excellent communication and interpersonal skills
- Excellent customer service skills and an ability to break down IT vernacular into layman's terms
- Ability to effectively manage competing priorities
- Multiple Microsoft Workshop Class Certifications - Microsoft Powershell and Office 365 Exchange Online: Administration and Configuration
- Experienced in Entra and Intunes Suite operation
- Typing speed 80 wpm
- Always looking to learn develop my IT skills further
- Proficiently knowledgable in software and hardware; and a growing understanding in networking
Hobbies and Interests
- Computers
- Reading
- Basketball
References
- Mary A. Wilson, Executive Assistant to the Director, University Mississippi Medical Center, 350 W. Woodrow Wilson Dr, Suite 730, Jackson, MS, 39213, (601) 979-8744
- Linda J. Daniels, Director, Development, Jackson State University, Jackson, MS, 39217, 601-979-6942
- Renee Tillman, Director of Presidential Affairs, Piney Woods School, 5096 Highway 49 South, Piney Woods, MS, 39148, 601-845-2214, ext. 2222
Timeline
System Administrator
MS Department of Health
03.2020 - Current
Support Tech
MSDH
01.2010 - 02.2020
Sales Associate, Night Manager
Kangaroo/The Pantry
09.2007 - 08.2010
Postal Clerk
Jackson State University
08.2006 - 01.2010
Diploma -
Wingfield High School
Technology Education -
Jackson State University
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