Dwight Davis
Leesburg,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results-driven Operations Executive who can navigate across business functions, systems, and the customer experience. A global team leader with a deep understanding of opportunity to cash operations, IT systems, technology, and client delivery. Exceptional abilities in providing customer service for internal and external customers along with analysis and making decisions that positively effect business processes through technology. A change agent with proven track record of driving business growth, implementing transformative programs, and resolving complex integration issues in the telecom and IT industry. Seeking a challenging leadership position to utilize my strategic vision, tactical & strategic execution skills, and cross-functional expertise to deliver exceptional results and contribute to organizational success.
Overview
22
22
years of professional experience
Work History
Executive Technology Consultant
Tactura Solutions
Dallas, TX
11.2017 - Current
- Implemented strategic initiatives across organization, leading execution teams and providing personnel training to accomplish short- and long-term goals for growth, market expansion and product development.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Contributed to strategic planning and development of operations transformation roadmap as key member of executive team.
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Advised and partnered with clients in the Public Sector to develop innovative solutions, deliver agile projects, and provide exceptional customer service.
- Integrated order management with other software packages to achieve superior picking, shipping and manifest system for PPE.
- Successfully led the deployment of 7 Internet of Things (IoT) solutions within 30 days, reducing deployment time by over 50%.
- Served as the Chief Technology Officer for the largest public/private development project ($150m) in Kaufman, Texas.
- Achieved a 200% increase in partnership program, resulting in a 60% YoY revenue growth.
- Partnered across organization to design solutions with IoT platform to deliver optimal path for key business initiatives.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
Vice President Global Professional Services
Ericsson
Plano, TX
01.2016 - 11.2017
- Created a world-class professional services organization, delivering complex media solutions from low-cost centers in Eastern Europe and Asia.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Increased TV & Media organization growth 20% through collaboration with sales and marketing departments.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Cultivated TV & Media services organization-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Directed technological improvements, reducing waste and business bottlenecks by 40%.
- Streamlined the delivery organization, removing 40% redundancy and enabling faster response and agile delivery, resulting in improved 25% increase in customer satisfaction.
Vice President, Consulting & Systems Integration
Ericsson
Plano, TX
04.2014 - 01.2016
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Established performance goals for department and provided methods for reaching milestones.
- Supported clients with business analysis, documentation, and data modeling.
- Implemented best practices and procedures to reduce by 15% on expenditures and increase savings by 25%.
- Organized planning, forecasting, and optimization of delivery for Consulting & System Integration (CSI), generating over $250m in revenue.
- Renegotiated outsourcing contracts to save considerable costs by 25%.
- Managed diverse teams across multiple geographies, fostering collaboration and achieving business goals.
Vice President, Global BSS Solutions
Mavenir
Mount Laurel, NJ
01.2013 - 03.2014
- Increased company growth through collaboration with global sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Restructured the global delivery organization, improving project delivery timelines 30%, quality, and customer satisfaction increased 20%
- Implemented a centralized PMO and gating process, reducing delivery costs by 40% within 12 months.
Senior Vice President, Operations
Nokia
Mumbai, India
05.2011 - 01.2013
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified opportunities to improve business process flows and productivity.
- Cultivated positive relationships with employees by implementing monthly town hall events to resolve issues, provide feedback and brainstorm.
- Led the capital build-out for an India-based Telecom Company, planning and executing a $5B infrastructure project.
- Successfully delivered a pan-India network and services project, launching a multi-phased initiative in six months. Resulted in a multi-year $300m services contract.
Senior Vice President
Nokia Solution & Networks
Plano, TX
01.2009 - 04.2011
- Identified opportunities to improve business process flows and productivity.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Led restructuring and turnaround through development of new leadership team.
- Successfully delivered $120M in wireless revenue for Tier 2-5 and multi-media cable market for Nokia Network Design, Integration, and Optimization Services project.
- Delivered largest IPTV deployment of high-definition programs, multi-screen, and other advanced IPTV features to 10+ million subscribers located in 15 U.S. markets with $110M in revenue.
- Directed and developed IPTV for Tier 2-5 and lower telecom markets in Americas Region, which included solutions that covered end-to-end formal project management for NokiaTriple Play Network, OSS/BSS, Security, and extended applications for $65M in revenue in 2009.
Vice President Solutions & Architecture Solutions
Nokia Solution & Networks
Maidenhead, United Kingdom
01.2008 - 01.2009
- Increased company growth through collaboration with sales and marketing departments.
- Implemented technical and operational support that solutions teams for regional units used to focus on “Must Win” projects for EMEA region. This resulted in 40% increase in win rate for EMEA region and increased revenue by $350m YoY.
- Identified opportunities to improve business process flows and productivity.
Senior Director 21CN Delivery
BT
London, United Kingdom
- Directed design and execution of business and network transformation initiatives to drive performance, profit optimization and growth opportunities.
- Prioritized and allocated valuable resources to meet business targets.
- Executed business plans and developed program tools to facilitate project initiatives, trainings and administrative activities.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
Director of Softswitch
Level 3
Lewisville, TX
Directo of IT
SABRE
Dallas, TX
Senior Manager Billing Software Solutions
MCI Telecommunications
Arlington, VA
Project Manager
AT&T
Somerset, NJ
Education
Bachelor of Arts - General Studies
Skills
- Strategic leader with a strong background in Operations and Transformation Management, aligning strategies with business objectives
- Exceptional ability to build and mentor high-performing teams, fostering a collaborative and results-oriented work environment
- Skilled in developing and executing growth strategies, entering new markets, and expanding revenue streams
- Proficient in BSS, OSS, network design, end-to-end integration, and IT operations
- Adept at budgeting, forecasting, and P&L responsibility, ensuring financial success
- Excellent communication, presentation, and negotiation skills
- Program & project management, team work, and staff development
- Team building, leadership and conflict mediation
- Business consultant
- [Technology] knowledge
- Executive-level presentations
- Executive leadership
- Experienced with [Technology]
Golf, Travel, Sporting Events
I have visited more than 30 countries with highlights of seeing Great Wall, Taj Mahal, Dubai, Sydney on New Years Eve and attending an event at Buckingham Palace.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Technology Consultant - Tactura Solutions
11.2017 - Current
Vice President Global Professional Services - Ericsson
01.2016 - 11.2017
Vice President, Consulting & Systems Integration - Ericsson
04.2014 - 01.2016
Vice President, Global BSS Solutions - Mavenir
01.2013 - 03.2014
Senior Vice President, Operations - Nokia
05.2011 - 01.2013
Senior Vice President - Nokia Solution & Networks
01.2009 - 04.2011
Vice President Solutions & Architecture Solutions - Nokia Solution & Networks
01.2008 - 01.2009
Senior Director 21CN Delivery - BT
Director of Softswitch - Level 3
Directo of IT - SABRE
Senior Manager Billing Software Solutions - MCI Telecommunications
Project Manager - AT&T
University of Maryland - College Park - Bachelor of Arts, General Studies
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